International Remediation, Warranty & Logistics Project Manager

Key Responsibilities

1. Remediation Case Pipeline Management in Netsuite

- Own the full lifecycle of GCS remediation cases from claim initiation through final closeout.

- Coordinate with Field Operations Project Managers, Tracker Operations, and Mechanical divisions to determine remediation priority, readiness, and scheduling.

- Plan and manage remediation scopes, including materials, scheduling with Commodity Managers to ensure timely ordering of GCS manufactured components for on time delivery to site

- Maintain a high-level remediation roadmap for leadership and execution teams.

2. Warranty Claims & O&M Support

- Support and coordinate all warranty-related parts requests from the field.

- Manage smaller warranty claims with fast turnaround times, ensuring clear documentation and timely fulfillment.

- Communicate defect trends and recurring issues to Commodity Managers, Engineering, and Quality for escalation.

3. Customer-to-Pay (CTP) Order Management

- Own the CTP pipeline for all post-project customer requests.

- Prepare quotes, communicate directly with customers, process approvals, and arrange shipments.

- Manage high-volume CTP order fulfillment, ensuring accuracy, timeliness, and proper financial handling.

- Track CTP revenue and ensure alignment with warranty or O&M cost centers.

4. Material & Logistics Coordination

- Serve as the primary liaison between Field Operations and Commodity Managers for all remediation, warranty, and CTP material needs.

- Initiate and track purchase orders, shipping requests, and delivery schedules from source to site.

- Ensure materials arrive in the correct quantities, on time, and aligned with planned field execution.

- Support active remediation and warranty installations with rapid escalation and problem-solving.

5. NetSuite Case Management

- Maintain the remediation, warranty, and CTP pipelines within NetSuite with complete accuracy and organization.

- Ensure financials for GameChange manufactured material transactions, and case structures are aligned under correct identifiers for budget tracking in Procore.

- Coordinate with Project Managers to ensure all POs, SOs, and cost transfers flow through the proper remediation or warranty case framework.

6. Vendor Chargebacks & Financial Recapture

- Initiate, document, and manage vendor back charges for defective or non-compliant materials.

- Work closely with Commodity Managers, vendors, and Finance to ensure reimbursement is received.

- Maintain full documentation packages for every chargeback, including cost impact, evidence, and communication history.

7. Financial Tracking, Reporting & Forecasting

- Reconcile all costs associated with remediation, warranty work, and CTP orders.

- Prepare annual reporting packages for leadership summarizing remediation activity, financial recapture, cost impacts, and trends.

- Produce projections for upcoming remediation and warranty work for future fiscal planning.

8. Process Development & Continuous Improvement

- Develop and refine remediation, warranty, and CTP workflows as the operational landscape evolves.

- Identify bottlenecks, propose solutions, and drive improvements to reduce cycle time and improve efficiency.

- Create and maintain SOPs, templates, and documentation that provide clarity and consistency across teams.

Required Skills & Qualifications

- Strong project management experience, ideally in logistics, supply chain, warranty operations, or field support.

- Proficiency with NetSuite or similar ERP systems.

- Exceptional organizational and case management discipline.

- Strong analytical and financial tracking capabilities.

- Excellent verbal and written communication across cross-functional teams and external vendors.

- Ability to manage multiple concurrent priorities in a high-velocity environment.

- Experience in solar, construction, manufacturing, or energy strongly preferred.

Role Impact

This position is mission-critical to GCS Field Operations. By owning the movement of materials, cases, financials, and customer interactions throughout the O&M lifecycle, the Remediation, Warranty & Logistics Project Manager ensures that GCS can respond to issues quickly, protect cost exposure, strengthen customer relationships, and maintain operational integrity across the entire portfolio.