International Process- Voice process- Ggn

Wsne Consulting

Gurugram

1-6 Years

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Posted 16 days ago
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Job Description

Key Responsibilities:

Handle inbound and outbound calls from international customers in a professional and timely manner.
Provide accurate product/service information, resolve issues, and guide customers through troubleshooting processes.
Maintain a high level of customer satisfaction by addressing inquiries, complaints, and requests with empathy and professionalism.
Record all customer interactions and actions in the CRM system accurately.
Meet and exceed performance metrics such as call resolution time, customer satisfaction, and first-call resolution.
Follow-up with customers to ensure issues are fully resolved and offer additional assistance if needed.
Collaborate with team members and cross-functional teams to provide solutions for complex customer queries.
Ensure all company policies and procedures are followed during customer interactions.
Maintain a positive and friendly attitude during all interactions to foster customer loyalty and trust.
Assist in customer retention by identifying opportunities to up-sell or cross-sell products/services as appropriate.

More Info

Job Type:

Permanent Job

Industry:

Recruiting, Staffing Agency

Role:

Customer Service Executive (Voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Wsne Consulting

Do you want the best people to join your team WSNE Solutions is the only place to turn. We have been linking top businesses with the most talented applicants across all industries for more than ten years. We provide a variety of staffing and talent acquisition services, from executive search to temp staffing to company branding and marketing, with a team of 150 skilled recruiters. Additionally, we specialise in passive applicant sourcing, foreign recruitment, and diversity and inclusion recruiting. Finding the ideal employee requires more than just matching abilities to a job description, as we at WSNE Consulting are aware. Finding someone with the appropriate personality, beliefs, and cultural fit is important. Because of this, we employ a consultative approach to hiring, learning about the requirements and character of your business before assisting you in locating the applicant who will make your company successful. Therefore, why pick WSNE Consulting You won't find a more individualised hiring strategy anywhere else than with us because of our unmatched expertise, dedication to diversity and inclusion, and unmatched expertise. To find out more about how we can assist you in hiring your next top employee, get in touch with us immediately.

Job ID: 124397723

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