International process || Non voice

Ghrs Training is looking for dedicated individuals to join our team as part of an International Non-Voice Process, specifically focusing on US Telecom Inbound Chat - B2C. This role is ideal for those who excel at written communication and are passionate about providing excellent customer support in a fast-paced environment.

Key Responsibilities:

• Engage with US-based customers through inbound chat to provide support for telecom-related inquiries.
• Resolve customer issues efficiently and accurately, maintaining a high level of customer satisfaction.
• Provide clear, concise, and professional written responses to customer queries.
• Understand customer needs and offer appropriate solutions or information.
• Adhere to process guidelines and ensure data accuracy in all interactions.

About You:

• You possess excellent written communication skills in English with strong grammar and spelling.
• You are adept at multitasking and managing multiple chat conversations simultaneously.
• You are customer-centric, patient, and detail-oriented.
• Familiarity with the telecom domain or previous chat support experience is a plus.