International Process- Customer service/ voice process

Wsne Consulting

Gurugram

0-5 Years

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Posted 20 days ago
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Job Description

Key Responsibilities:

Handle inbound and outbound customer calls for international clients, ensuring a high level of customer satisfaction.
Address customer queries, complaints, and requests in a clear and professional manner.
Provide accurate product/service information, resolve issues, and guide customers through troubleshooting.
Maintain a positive, patient, and empathetic attitude while handling customer concerns.
Document customer interactions, issues, and resolutions in the system accurately.
Collaborate with internal teams to ensure timely resolution of complex issues and provide seamless service.
Meet performance targets such as call handling time, first-call resolution, and customer satisfaction scores.
Escalate unresolved issues or complaints to the appropriate team for further investigation.
Follow up with customers to ensure that all issues are fully resolved and the customer is satisfied.
Adhere to company policies, service level agreements (SLAs), and quality standards while handling customer calls.
Work in a fast-paced environment, managing multiple tasks and inquiries simultaneously.

More Info

Job Type:

Permanent Job

Industry:

Recruiting, Staffing Agency

Role:

Customer Service Executive (Voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Wsne Consulting

Do you want the best people to join your team WSNE Solutions is the only place to turn. We have been linking top businesses with the most talented applicants across all industries for more than ten years. We provide a variety of staffing and talent acquisition services, from executive search to temp staffing to company branding and marketing, with a team of 150 skilled recruiters. Additionally, we specialise in passive applicant sourcing, foreign recruitment, and diversity and inclusion recruiting. Finding the ideal employee requires more than just matching abilities to a job description, as we at WSNE Consulting are aware. Finding someone with the appropriate personality, beliefs, and cultural fit is important. Because of this, we employ a consultative approach to hiring, learning about the requirements and character of your business before assisting you in locating the applicant who will make your company successful. Therefore, why pick WSNE Consulting You won't find a more individualised hiring strategy anywhere else than with us because of our unmatched expertise, dedication to diversity and inclusion, and unmatched expertise. To find out more about how we can assist you in hiring your next top employee, get in touch with us immediately.

Job ID: 124380879

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