International Outbound Verification Voice Process

Devploy Technologies

Pune

0-5 Years

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Posted 3 days ago
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Job Description

Responsibilities:

Make outbound calls to international clients to provide product or service information.
Resolve client inquiries and issues through effective communication and problem-solving skills.
Maintain and update customer databases with accurate and timely information.
Meet or exceed daily, weekly, and monthly call targets and performance metrics.
Follow up with clients to ensure satisfaction and address any further needs.
Collaborate with team members to improve overall service delivery.

Qualifications

High school diploma or equivalent; bachelor's degree preferred.
Previous experience in an outbound call center or customer service role.
Strong verbal and written communication skills.
Ability to work flexible hours to accommodate international time zones.
Strong problem-solving and conflict-resolution skills.
Proficient in basic computer applications and CRM software.

More Info

Job Type:

Permanent Job

Industry:

Information Services

Role:

Customer Service Executive (Voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Nationality:

India

About Company

Devploy Technologies

We are Devploy, an innovative Edtech startup revolutionizing the world of freelancing by providing comprehensive workshops, webinars, and courses centered around development, deployment, cybersecurity, and computer science. Our primary goal is to equip individuals with the necessary skills and knowledge to excel in the world of freelancing and unlock a world of opportunities.

Education for the Future:

At Devploy, we believe that continuous learning is the key to success. Our expert instructors, who are industry leaders, bring their wealth of knowledge and experience to deliver cutting-edge content. Through our interactive and engaging sessions, we bridge the gap between theoretical concepts and real-world applications, enabling our learners to thrive in today's competitive freelance landscape.

Embracing Cybersecurity:

In an increasingly digital world, cybersecurity has become paramount. We understand the importance of protecting sensitive information and ensuring safe practices. Our dedicated courses on cybersecurity empower individuals with the skills and best practices needed to safeguard their digital assets, providing a solid foundation for a successful freelance career.

Fostering Innovation:

Devploy is committed to promoting creativity and innovation. We encourage our learners to think outside the box and embrace the latest technological advancements. Our workshops and webinars cover a wide range of topics, from app development to cloud computing, giving participants the tools they need to bring their ideas to life.

Global Networking Opportunities:

We recognize the significance of building a strong professional network in the freelance industry.

Through our events and courses, participants have the chance to connect with like-minded individuals, industry experts, and potential clients.