Job description
Greetings from IntouchCX !
We are currently Hiring for International Non Voice Process | Email and Chat support
Location: Bangalore( Face to Face Interview)If you're interested in this position, you can revert me back or you can directly contact me on the above number.
- Having daily interactions with the customer to handle issues from end to end via chat & Email.
- Going the extra mile to engage customers in solving issues and ensuring satisfaction
- Quickly and effectively building rapport with customers while diagnosing and resolving i issues
- Providing white glove service and having the ability to provide an overall excellent customer experience • Managing customer expectations regarding estimated response times.
Critical Skills:
- Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation
- Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs
- Ability to work in a fast-paced, hectic, changing environment
- Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
- Ability to operate a personal computer
- Ability to adhere to all organizational policies and procedures
- Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
- Ability to perform basic mathematical functions
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
Educational/Work Experience and Requirements:
- Must successfully pass a background check
- Plus 2 is a must Graduation degree is a plus
- Must have at least six months customer service experience or equivalent
- Experience in the gaming/tech support industry is a plus
- Perks and Benefits:
- 2 way free cab and food provided
- Attractive incentives and attendance bonus is also provided
