International Customer Support(US Healthcare)

Key Responsibilities:

• Respond promptly to customer inquiries (via phone, email, or chat) related to healthcare services.
• Provide accurate information regarding insurance claims, billing status, coverage details, and pre-authorizations.
• Assist patients, insurance representatives, and healthcare providers in resolving issues and concerns.
• Follow up on unpaid claims, denials, and resubmissions as needed.
• Document all interactions clearly and concisely in the system.
• Ensure compliance with HIPAA and company-specific data security protocols.
• Achieve daily, weekly, and monthly performance targets and quality benchmarks.
• Collaborate with internal teams (billing, clinical, etc.) for escalated or complex issues.
• Maintain professionalism and empathy while dealing with sensitive health-related concerns.

Required Skills & Qualifications:

• Excellent verbal and written communication skills in English (US accent preferred for voice roles).
• Familiarity with US healthcare terms: CPT, ICD codes, EOBs, etc., is a plus.
• Good typing speed and accuracy (for non-voice roles).
• Strong problem-solving and analytical abilities.
• Ability to work in a fast-paced, team-oriented environment.
• Flexible to work night shifts and weekends if required.