International customer support Representative

Job Description_Customer Support Executive Local Jaipur

Company Profile: Ubuy Technologies Pvt. Ltd.Jaipur

We are a product-based International Ecommerce Company with our own eCommerce portal UBUY.COM offering our services all over the world with providing service in software development and designing as well. Ubuy is an online E-commerce portal that helps you in getting what you need.

Why Join Ubuy

Ubuy offers excellent opportunities for learning, growth, and career advancement in a dynamic customer support environment powered by AI-integrated CRM tools. You'll gain exposure to innovative processes, global customer interactions, and continuous skill enhancement in communication and problem-solving.

As part of our evolving Customer Support team, you will work with modern, automated systems, helping deliver seamless customer experiences while building a strong professional foundation. We also provide structured appraisal cycles with complete transparency, based on performance to support your career progression.

Additional Perks: Enjoy a vibrant work culture with celebrations for major festivals and an exciting Annual Day event for all employees.

Key Responsibilities

Respond to customer inquiries across multiple channels including emails, chats, calls, and social media platforms.

Handle customer concerns, complaints, and escalations, ensuring timely and effective resolution.

Maintain strong process and product knowledge to provide accurate information and support.

Ensure high levels of customer satisfaction by delivering a positive and professional experience.

Proactively follow up with customers to ensure complete issue resolution.

Manage workload efficiently, especially during peak hours, while maintaining service quality.

Meet defined performance metrics such as response time, resolution time, and CSAT scores.

Collaborate with internal teams and share customer feedback for continuous improvement.

Coordinate with third-party vendors/partners when required.

Follow standard operating procedures (SOPs) and company communication guidelines.

Adhere to compliance, data protection, and company policies at all times.

Identify customer pain points and suggest process improvements.

Maintain a positive, empathetic, and professional attitude toward customers at all times.

Communicate and coordinate effectively with colleagues and cross-functional teams.

Take initiative to go the extra mile to engage and support customers.

Required Skills & Competencies

Strong communication skills and active listening ability.

Excellent written and verbal communication skills.

Proficient typing skills.

Customer-oriented mindset with empathy and patience.

Strong problem-solving and analytical abilities.

Good presentation and interpersonal skills.

Ability to adapt in a fast-paced environment.

Knowledge of CRM systems and customer support tools.

Comfortable working with MS Office tools.

Qualifications

Graduate in any discipline.

Working Conditions

Shift Timing (Rotational – 8 hours):

General Shift: 9:00 AM – 5:00 PM

Morning Shift: 6:00 AM – 2:00 PM

Day Shift: 2:00 PM – 10:00 PM

Night Shift: 10:00 PM – 6:00 AM

Working Days: 6 days a week

Week Off: 1 day (rotational)

Shift Policy: Rotational shifts (monthly change)