International Customer Support Call & Chat

Job Description_Customer Support Executive

Company Profile: Ubuy Technologies Pvt. Ltd.

We are a product-based International Ecommerce Company with our own eCommerce portal ubuy.com offering our services all over the world (180+ countries) with providing service in software development and designing as well. Ubuy is an online E-commerce portal that helps you in getting what you need.

Why Join Ubuy

Ubuy offers excellent opportunities for learning, growth, and career advancement in a dynamic customer support environment powered by AI-integrated CRM tools. You'll gain exposure to innovative processes, global customer interactions, and continuous skill enhancement in communication and problem-solving.

As part of our evolving Customer Support team, you will work with modern, automated systems, helping deliver seamless customer experiences while building a strong professional foundation. We also provide structured appraisal cycles with complete transparency, based on performance to support your career progression.

Additional Perks: Enjoy a vibrant work culture with celebrations for major festivals and an exciting Annual Day event for all employees.

Key Responsibilities -

● Respond to customer inquiries across multiple channels including emails, chats, calls, and social media platforms.

● Handle customer concerns, complaints, and escalations, ensuring timely and effective resolution.

● Maintain strong process and product knowledge to provide accurate information and support.

● Ensure high levels of customer satisfaction by delivering a positive and professional experience.

● Proactively follow up with customers to ensure complete issue resolution.

● Manage workload efficiently, especially during peak hours, while maintaining service quality.

● Meet defined performance metrics such as response time, resolution time, and CSAT scores.

● Collaborate with internal teams and share customer feedback for continuous improvement.

● Coordinate with third-party vendors/partners when required.

● Follow standard operating procedures (SOPs) and company communication guidelines.

● Adhere to compliance, data protection, and company policies at all times.

● Identify customer pain points and suggest process improvements.

● Maintain a positive, empathetic, and professional attitude toward customers at all times.

● Communicate and coordinate effectively with colleagues and cross-functional teams.

● Take initiative to go the extra mile to engage and support customers.

Required Skills & Competencies -

● Strong communication skills and active listening ability.

● Excellent written and verbal communication skills.

● Proficient typing skills.

● Customer-oriented mindset with empathy and patience.

● Strong problem-solving and analytical abilities.

● Good presentation and interpersonal skills.

● Ability to adapt in a fast-paced environment.

● Knowledge of CRM systems and customer support tools.

● Comfortable working with MS Office tools.

Qualifications -

● Graduate in any discipline.

Working Conditions :

● Shift Timing (Rotational – 8 hours):

○ General Shift: 9:00 AM – 5:00 PM

○ Morning Shift: 6:00 AM – 2:00 PM

○ Day Shift: 2:00 PM – 10:00 PM

○ Night Shift: 10:00 PM – 6:00 AM

● Working Days: 6 days a week

● Week Off: 1 day (rotational)

● Shift Policy:○ Rotational shifts (monthly change)

○ Female candidates: Morning and General shifts only

Number of Openings

● 8-10

Please Contact us at +919773356061 for any queries!