International Customer Service Representative - Voice

Css Corp

1-4 Years

Chennai, India

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Posted a month ago
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Job Description

About the Company

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world's top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

About the Role

Position: International Voice Process

Experience: 0.6 Months - 4 years

Job Location: Chennai

Responsibilities

Reviewing new orders for accuracy and completeness
New order processing on a web-based system
Customer enquiry clarifications
Maintain service levels and high levels of accuracy
Placing orders with our partners on a web-based order processing system
Monitoring the status of these orders, taking appropriate action depending on the status
Maintaining a high level of accuracy with respect to all activities
Ensuring that customer requirements are met on a timely basis
Maintaining accurate records of activities in our own internal systems

Qualifications

Any Degree

Required Skills