Job Description

Company Description Vasdar Hiring and Training Solutions supports leading law firms and insurance agencies across the United States with performance-driven client acquisition and specialized BPO services. The company combines precision lead generation with high-touch contact center capabilities to connect clients with individuals actively seeking legal representation and insurance coverage. Vasdar's specialized services include legal intake and retainer support across multiple practice areas, qualified lead generation, live transfers, appointment setting, and insurance growth programs. An omnichannel contact center and BPO model enables 24/7 customer support, inbound and outbound intake, and administrative services. With a strong focus on compliance, scalability, and measurable performance, Vasdar positions itself as a long-term growth partner for its clients.

Role Description

The International Customer Service Representative (US Voice) is an on-site role based in Sector 2 Noida. In this position, the representative will handle inbound and outbound customer interactions across international markets, providing timely, accurate, and empathetic debt management support to prospects. Daily responsibilities include answering inquiries, resolving issues, documenting interactions in CRM systems, and ensuring that customer experiences align with Vasdar's quality and compliance standards.

The role involves coordinating with internal teams, following established scripts and workflows when required, and contributing feedback to improve processes and service quality. The representative will also support multilingual or cross-border communications where applicable, maintaining professionalism and cultural sensitivity in every interaction.

Qualifications

Demonstrated experience in Customer Service and working effectively as a Customer Service Representative (Debt Management).
Strong skills in Customer Support, including handling inquiries, resolving issues, and managing follow-up communication.
Ability to drive Customer Satisfaction and maintain a positive Customer Experience across diverse markets.
Excellent verbal and written communication skills in English; additional languages are an advantage.
Comfort working with CRM or contact center software and following structured workflows and compliance guidelines.
Strong problem-solving abilities, attention to detail, and a calm approach to high-volume or complex interactions.
Ability to work on-site in Noida, and collaborate with cross-functional teams in a fast-paced environment.
Prior experience in international customer service, BPO, loans, or debt-related environments is preferred.
Intermediate/diploma or equivalent required; post-secondary education in Business, Communications, or related fields is a plus.