Experience Required: Minimum 6 months of relevant experience in an international voice process or customer support role and min 1 year of experience if blended role.
Qualification: Undergraduate or above
Roles and Responsibilities:
- Handle international inbound customer calls with professionalism and empathy
- Resolve queries related to billing, technical issues, and general service inquiries
- Deliver high-quality customer service by ensuring first-call resolution where possible
- Actively listen to customer concerns and provide appropriate, timely solutions
- Maintain accurate and detailed records of customer interactions in internal systems
- Follow standard procedures for escalations and support requests
- Participate in training sessions and stay updated on product and process knowledge
Skills Required:
- Excellent spoken English with strong communication and comprehension skills
- Strong customer service orientation and problem-solving abilities
- Comfortable working in rotational shifts, including night shifts
- Basic computer proficiency and familiarity with customer service tools
- Ability to multitask and work in a team environment
Perks and Benefits:
- Salary Package: INR 3.97 LPA to INR 4.92 LPA (Based on experience)
- Unlimited performance-based incentives (depending on LOB)
- 2-way cab facility for safe and convenient travel
- Loyalty bonus of INR 20,000
- Ample opportunities for learning, development, and career growth
- 5-day work week with rotational week offs or sat sun fix offs (depending on LOB)
Contact number - 9630413511 Soniya HR
