Job Title: Chat Support Executive (Non-Voice Process)
Location: Ahmedabad
Role Overview
We are looking for enthusiastic and customer-focused individuals for the role of
Chat Support Executive. In this position, you will assist customers through non-voice channels such as chat, email, and social media, ensuring quick, accurate, and empathetic resolutions. Your ability to communicate effectively in writing will play a key role in delivering an exceptional customer experience.
You will work closely with the Team Lead and contribute to enhancing customer satisfaction and overall team performance.
Key Responsibilities
- Handle customer queries via chat, email, and other non-voice platforms.
- Provide prompt and effective resolutions using written communication.
- Maintain professionalism and empathy in all customer interactions.
- Ensure high levels of customer satisfaction and service quality.
Eligibility Criteria
- Freshers and experienced candidates are welcome.
- Strong written communication skills in English (grammar & spelling).
- Qualification: 10+3 Diploma / HSC / Any Graduate.
- Basic computer knowledge is required.
- Willingness to work in a 24/7 shift environment.
What We Offer
- Supportive and growth-oriented work environment.
- Continuous learning and career advancement opportunities.
- Competitive salary with performance-based incentives.
- Exposure to a diverse and inclusive workplace culture.
Additional Benefits
- 5 Days Working.
- Night Shift Allowance.
- PF, Insurance & Gratuity Benefits.
Skills:- Customer Service, Customer Support, Customer Success, Customer Relationship Management (CRM), Customer Retention, Problem solving, Business Development, Sales, Business Process Outsourcing (BPO) and Technical support
