International Calling Executive || Sales ||

Company Description First Connect Worldwide LLC is a licensed freight brokerage company delivering a full range of transportation and logistics services across the USA. Built on a commitment to high-quality and innovative transport solutions, the company focuses on safe, efficient, and reliable shipment handling for diverse freight sizes and destinations. A team of well-trained and experienced professionals works in a dynamic environment, prioritizing customer needs and maintaining strong service standards. Membership in respected industry associations such as The Intermodal Association of North America, BlueBook, Transportation Intermediaries Association, and Transport and Logistics Counsel reflects the company's dedication to best-in-class logistics solutions. Consistent positive customer feedback has helped First Connect Worldwide become a top-rated logistics and transportation provider in the USA.

Role Description This is a full-time, on-site International Calling Executive (Sales) role based in Noida, India. The role involves making outbound international calls to prospective and existing clients, presenting freight and logistics services, and generating qualified sales leads. The executive will be responsible for understanding customer requirements, sharing rate quotes, coordinating with internal operations teams, and following up to close deals. Daily activities include maintaining call logs and customer records, meeting assigned sales and call targets, and supporting the development of long-term client relationships. The role also requires collaborating with colleagues to resolve customer queries promptly and contributing feedback to improve sales scripts and processes.

Qualifications

• Strong international calling and tele-sales skills, including the ability to handle high call volumes and engage confidently with clients across regions.
• Solid communication skills in English (spoken and written), with active listening and clear articulation of service offerings.
• Basic knowledge of freight, logistics, or transportation services, with the ability to understand shipment requirements and service options.
• Proficiency in using CRM or call management tools, along with good MS Office skills for reporting and tracking activities.
• Customer service orientation and negotiation skills, with a focus on building trust and long-term relationships.
• Ability to work in a target-driven environment, manage time effectively, and stay organized under pressure.
• Previous experience in international BPO, tele-calling, or sales (preferably in logistics or related sectors) is an advantage.