Job Title: Customer Service Executive International Voice Process
Location: Malad / Thane
Salary Range: 17,000 40,000 per month
Work Mode: Work from Office
Shift: Rotational US/ UK & Australian Night Shifts
Week Offs: Rotational 2 days off per week
About the Role:
We are hiring experienced Customer Service Executives for our International Voice Process. The ideal candidate will have prior experience in handling global customers, delivering excellent service, and ensuring first-contact resolution.
Key Responsibilities:
- Handle inbound/outbound calls for international customers (US/Australia/UK).
- Resolve queries, provide accurate information, and ensure customer satisfaction.
- Maintain professionalism and empathy in all customer interactions.
- Update and manage customer records in the system.
- Meet performance targets related to quality, productivity, and customer satisfaction.
- Adhere to process guidelines, company policies, and compliance standards.
Requirements:
- 612 months of international voice process experience is mandatory.
- Freshers with excellent communication skills may apply.
- Excellent verbal communication skills in English.
- Strong problem-solving, active listening, and interpersonal skills.
- Flexibility to work in rotational US/Australian night shifts.
- Rotational 2 week offs.
- Immediate joiners preferred.
Perks & Benefits:
- Salary up to 40K + performance-based incentives.
- Career growth and learning opportunities.
- Work in a dynamic and supportive environment.
How to Apply:
Send your CV to [Confidential Information]
Call/WhatsApp: 73045 33683
