International Bpo

Role - International Voice Process

Experience- 2+ year

Location - Gurugram

Shift- Rotational

Good to have - Banking/ Financial Process

Key responsibility :

Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.

 • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.

• Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. 

• Support teams within the business operations function as needed, including risk management, compliance and collections.

• Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalize each interaction through the use of multiple communication channels.

 • Analyst Expectations

• To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. •

his is a voice role and minimum qualification required is graduate. Desirable skills set: Strong customer service and communication skills with the ability to handle sensitive or complex information. • • Knowledge of banking operations, compliance, and risk management processes. • International contact center and voice experience preferred. You may be assessed on key essential skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.