Description
We are seeking a dedicated and customer-oriented individual for the position of International BPO Inbound Executive. The ideal candidate will be responsible for managing inbound calls from international customers, providing assistance, and ensuring a high level of customer satisfaction. This role requires effective communication skills and a commitment to resolving customer issues.
Responsibilities
- Handle inbound customer queries and provide accurate information
- Resolve customer complaints and issues effectively
- Maintain a high level of customer satisfaction
- Document customer interactions and feedback
- Collaborate with team members to improve processes and service delivery
- Achieve individual and team performance targets
Skills and Qualifications
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficiency in customer service software and tools
- Ability to work in a fast-paced environment
- Knowledge of international BPO processes
- Basic computer skills including MS Office and internet navigation
- Ability to work flexible hours including nights and weekends
Call Priya - 9266536764
