International BPO Executive Jobs in Concentrx - Bengaluru, Karnataka, India

Job Requirements

Job Title: International BPO Executive Jobs in Concentrx - Bengaluru

Company Name: Concentrx

Location: Nagawara, Bangalore, Karnataka, India

Salary: ₹35,000 - ₹39,999 per month

Qualification: 12th Pass and above

Work Experience: 6 - 12 months in Customer Support / TeleCaller

Job Description

Concentrx is excited to offer an opportunity for International BPO Executives to join our team in Bengaluru, stationed at Nagawara. As an International BPO Executive at Concentrx, you will be instrumental in providing exceptional customer service. Your role will involve giving detailed information about our products, services, and special offers, handling both inbound and outbound calls, and efficiently resolving customer queries.

This full-time position offers a competitive salary of ₹35,000 to ₹39,999 per month. If you have 6 to 12 months of experience in customer support or telecalling and are passionate about delivering top-notch service, this role is perfect for you.

Responsibilities

• Handle inbound and outbound calls to provide comprehensive information about products, services, and special offers for Concentrx.
• Understand customer needs and offer solutions that align with their requirements at Concentrx.
• Resolve customer queries effectively and ensure high levels of satisfaction.
• Maintain accurate records of customer interactions and transactions for Concentrx.
• Follow up with customers to ensure issues are resolved and they are satisfied.
• Provide detailed information on products and services to enhance customer experience at Concentrx.
• Achieve and exceed performance targets, including call handling and customer satisfaction metrics.
• Collaborate with team members to ensure consistent service quality and share best practices.
• Stay updated on company policies and product information to provide accurate assistance.
• Handle customer feedback and escalate issues as needed to ensure proper resolution.
  
  

Requirements

• 12th Pass and above qualification is required for the International BPO Executive position at Concentrx.
• 6 - 12 months of experience in customer support or telecalling with a proven track record at Concentrx.
• Strong communication skills in English to effectively interact with international customers.
• Good problem-solving abilities to address and resolve customer issues efficiently.
• Basic proficiency in computer operations and customer management systems.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Flexibility to work in shifts, including evenings and weekends if necessary.
• Positive attitude and a customer-centric approach to deliver exceptional service.
  
  

Benefits

• Competitive salary range of ₹35,000 to ₹39,999 per month, based on experience and performance at Concentrx.
• Opportunity to work with a leading BPO company, offering career growth and professional development at Concentrx.
• Supportive work environment with a focus on employee well-being and job satisfaction.
• Performance-based incentives and bonuses, providing additional earning potential.
  
  

If you are dedicated to providing excellent customer service and meet the qualifications, apply now for the International BPO Executive position at Concentrx in Bengaluru. We look forward to your application!