International Bpo

Diensten Tech Limited

Pune

3-5 Years

3 - 6 LPA

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Posted 16 days ago
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Job Description

Key Responsibilities

Handleinbound and outbound customer callsrelated to banking services.
Provide accurate information and support to customers regardingbanking products, transactions, and account-related queries.
Resolve customer concerns efficiently while maintaining high service standards.
Maintain proper documentation of customer interactions and follow required procedures.
Ensure compliance withbanking regulations and organizational policies.
Escalate complex issues to the relevant teams when necessary.
Maintainprofessional communication and customer service etiquette.
Meet definedperformance metrics, productivity targets, and quality standards.

Required Skills & Qualifications

Minimum3+ years of experienceinCall Center / Voice Process.
Priorexperience in the Banking or Financial Services sectoris mandatory.
Strongverbal communication skillsand customer handling abilities.
Ability to manage high call volumes and handle customer queries efficiently.
Good problem-solving and multitasking skills.
Willingness to work innight shifts (6:30 PM 3:30 AM).

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Office cab/shuttle

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About Company

Diensten Tech Limited

Diensten Tech Ltd (DTL) is a leading IT service organization dedicated to providing high-quality solutions in Professional Services, Corporate Training, Digital Content Solutions, and Managed Services. We specialize in helping businesses accelerate their digital transformation, leveraging a team of highly skilled software engineers and flexible engagement models to deliver innovative and tailored solutions.
Our Corporate Training division focuses on building skills in emerging technologies at scale, helping companies create smarter, growth-oriented workforces. Additionally, our Digital Content Solutions offer cutting-edge, scalable learning experiences, including gamification and custom eLearning development, designed to meet our clients' most critical learning needs.
With Managed Services, DTL takes over daily operations of specialized applications, allowing businesses to enhance end-user capabilities, free internal IT resources for strategic initiatives, and focus on core competencies. Through a commitment to seamless execution and long-term relationships, we deliver lasting value to our clients.

Job ID: 144609005

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