International BPO - Customer support Professional

Role Responsibilities:

1. Handle incoming customer service inquiries
2. Identify and assess customer needs accurately
3. Build rapport and trust through effective communication
4. Work flexible rotational shifts

Key Deliverables:

1. Ensure high customer satisfaction through timely query resolution
2. Maintain quality in call handling and customer interaction
3. Support international voice processes effectively
4. Deliver performance targets set by operations management