International BPO - Customer support Professional

Role Responsibilities:

1. Handle inbound and outbound calls for customer issue resolution
2. Deliver easy-to-follow solutions to complex queries
3. Ensure customer satisfaction through timely support
4. Maintain professionalism during night and rotational shifts

Key Deliverables:

1. Provide prompt resolutions in international voice processes
2. Meet defined call handling and quality metrics
3. Document customer interactions accurately
4. Support operational efficiency with 5-day work commitment