International BPO || CSE || Voice/Chat Professoinal

Role Responsibilities:

• Resolve customer queries and complaints efficiently.
• Build sustainable relationships and foster trust with customers.
• Maintain excellent English communication during all interactions.
• Work in rotational shifts to provide 24/7 customer support.

Key Deliverables:

• High customer satisfaction through effective complaint and query resolution.
• Increased customer retention rates.
• Strong, positive customer relationships built on trust.
• Efficient handling of both voice and blended customer interactions.