International Banking Process

We are looking for dynamic and customer-focused professionals to join as a Customer Support Executive, you will be responsible for delivering exceptional service to international banking customers by resolving queries efficiently while maintaining high quality and compliance standards.

Key Responsibilities:

• Handle inbound customer interactions professionally and courteously.
• Resolve customer queries related to banking products, accounts, payments, and general service requests.
• Provide accurate information while ensuring excellent customer satisfaction.
• Update customer records and document interactions accurately.
• Meet quality, productivity, and customer satisfaction KPIs.
• Follow company policies, banking regulations, and data security guidelines.
• Escalate complex issues to the appropriate team when required.
• Work collaboratively with internal teams to ensure timely issue resolution.

Eligibility:

• HSC with experience
• Graduate Freshers and experienced candidates are welcome to apply (as per hiring criteria).
• Excellent English communication skills.
• Strong problem-solving and customer service skills.
• Comfortable working in rotational shifts.

Skills Required:

• Excellent verbal and written communication.
• Customer-centric approach.
• Active listening and interpersonal skills.
• Basic computer knowledge and typing skills.
• Ability to multitask in a fast-paced environment.
• Team player with a positive attitude.

Why Join

• 5-day working week.
• Attractive salary with performance incentives (as applicable).
• Professional training and career growth opportunities.
• Exposure to global banking operations and international customer service.
• Friendly and inclusive work environment.

Contact- Shreya 9987502996/ [Confidential Information]