Internal Communications Manager - QSR Brand

Key responsibilities

• Drive internal comms calendar: leadership messages, town halls, newsletters, digital campaigns, festive/company announcements ensuring alignment across functions
• Partner with CEO & office and HR leadership to craft and cascade key messaging (org changes, policy updates, business updates)
• Own employee engagement content EVP storytelling, recognition programs, culture initiatives, including HR forums, CSR, cultural events, and wellness programs across multiple locations
• Manage comms channels (email, WhatsApp broadcasts, notice boards, intranet if any), with deliberate reach into central kitchen shop-floor staff and outlet/field teams not just HO
• Design comms for central kitchen onboarding, shift communication, and safety/process updates translated for shop-floor audiences
• Draft leadership speeches, talking points, and Q&A prep for town halls/events, including CK-specific forums
• Track and report on comms effectiveness across HO, outlets, and CKs (readership, engagement, sentiment)
• Coordinate with Ops/Manufacturing leadership at CKs to ensure comms reflect shop-floor realities (shift patterns, language needs, low-digital-access workers)
• Coordinate cross-functionally with Marketing/Brand to keep internal and external voice consistent

Education & Experience

• Graduate in Mass Communication, Journalism, Public Relations, Marketing, Human Resources, English, or a related discipline.
• 4 to 7 years of experience in Internal Communications or Corporate Communications, preferably spanning both corporate/retail and manufacturing or plant-floor environments.
• Strong writing, editing, and content development skills with the ability to simplify leadership messaging for a diverse, distributed workforce.
• Experience managing employee engagement, culture, or internal communication initiatives end-to-end.
• Experience managing multiple communication channels such as email, newsletters, WhatsApp broadcasts, notice boards, and intranet platforms.
• Ability to create communication suitable for multilingual and shop-floor audiences.
• Strong stakeholder management skills with the ability to collaborate effectively across HR, Leadership, Operations, and Marketing teams.

Values

• Guest Centricity
• Collaboration
• Ownership
• Excellence
• Entrepreneurship

Contact Person

Sofiya Sayyed

SG OASIS

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