Job Description
Role: Intern - IT & Desktop Support
Roles & Responsibilities:
- Technical sound in windows troubleshooting, blue dump error etc
- Hands on experience on Windows 11 OS . Good in troubleshooting for MS Office Outlook, 0365 and application
- Address user tickets regarding hardware, software and networking .
- Walk-in users through installing applications and computer peripherals
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Basic network knowledge. . Must have knowledge on VC and projector/presentation set-up
- Must have knowledge of Antivirus / Drive Encryption-Decryption concept should be clear
- Test alternative pathways until you resolve an issue .
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel Help create technical documentation and manuals Requirements
- Hands-on experience with Windows and Mac OS environments
- Working knowledge of office automation products and computer peripherals, like printers and
- scanners
- Ability to perform remote troubleshooting and provide Excellent problem-solving and multitasking skills
- Follow up with the users to ensure their technical issues are resolved
- Maintain weekly reports on users inquiries, responses and feedback so as to develop customer service analytics and trends
- Respond to users queries in a timely and accurate way, via the help desk tool, email, chat or phone
- Identify users needs and help customers use specific features
- Update our internal databases with information about technical issues and useful discussions with users
- Documentation of review process
- Follow up with users to ensure their technical issues are resolved
