Job Description: Intern – Customer Surveys
Department: Brand Partnerships / Research & Insights
Location: Work From Office – Smytten
Tenure: 4 Months
About The Role
We are looking for a motivated and detail-oriented intern to support our end-to-end customer survey process. The role involves interacting directly with customers, guiding them on survey participation on the Smytten app, and analysing the collected data to generate meaningful insights.
Key Responsibilities
- Make outbound calls to customers and inform them about the ongoing survey.
- Guide customers through the survey participation process on the Smytten application.
- Ensure responses are recorded accurately and follow-up is done when required.
- Maintain daily logs of interactions and survey completion status.
- Analyse the collected survey data using basic analytical tools.
- Prepare insights and summaries to support business decisions.
- Collaborate with the Research & Insights team for smooth execution of the project.
Requirements
- Good communication skills and confidence in speaking with customers.
- Basic understanding of customer surveys or research is a plus.
- Comfortable using mobile apps and basic spreadsheets (Excel/Google Sheets).
- Detail-oriented with good analytical and problem-solving skills.
- Ability to work independently and meet timelines.
What You'll Learn
- End-to-end customer survey lifecycle
- Real-world data analysis and insight generation
- Customer interaction and communication skills
- Working with cross-functional teams within Smytten
Stipend
7000 to 8000 per month (negotiable based on the interview)
Skills: customer,communication skills,excel
