Intern - Customer Delight

About Bolt.Earth

Bolt.Earth is India's largest vertically integrated P2P electric vehicle (EV) charging network, with more than 100,000 chargers deployed across 1,900+ cities, serving a wide base of EV users. Founded in 2017, the company evolved from building connected IoT solutions to creating a vertically integrated EV ecosystem that combines hardware, software, manufacturing, deployment, and services under one roof.

It's an open network that supports 2, 3, and 4 wheelers with both standard and fast-charging options, powered by the Bolt.Earth mobile app that enables a seamless scan, pay, charge experience and allows charger owners to generate passive income. Backed by collaborations with leading OEMs and ecosystem partners and supported by its proprietary Charger Management System (CMS), Bolt.Earth is positioned at the forefront of building smarter, sustainable, and connected mobility solutions in India and beyond.

Role Overview

Job Title: Intern - Customer Delight

Location: Bengaluru

Job Type: Internship

Role Summary:

We are looking for a Customer Delight Intern who is passionate about creating exceptional customer experiences. In this role, you will be the voice of the company for our customers ensuring their concerns are heard, resolved, and turned into positive interactions. This is a great opportunity to gain hands-on experience in customer engagement, communication, and brand building

Key Responsibilities:

Respond to customer queries via calls, email, chat, and social media in a timely and professional manner.

-Ensure high levels of customer satisfaction by resolving issues effectively.

-Collect and analyze customer feedback to identify improvement areas.

-Maintain accurate records of customer interactions and transactions.

-Assist in developing FAQs, help guides, and support documentation.

-Proactively engage with customers to enhance their overall experience.

Required Skills & Experience

-Strong verbal and written communication skills

-Empathy and a customer-first mindset

-Problem-solving attitude with attention to detail

-Ability to multitask and work in a fast-paced environment

-Basic knowledge of customer support tools (or willingness to learn

-Currently pursuing or recently completed a degree in any discipline