Intern - Brand and Community Marketing

Job Title - Intern - Brand and Community Marketing

Location - Chennai (Work from Office)

Eligibility - 2026 and 2027 Batch

SurveySparrow is an omnichannel experience management platform that helps you refine experiences end to end. It helps you create engagements, inspiring performances, and achieve solutions- all through the power of surveys.

About SparrowDesk

SparrowDesk, a product of SurveySparrow, is customer support software that brings email, chat, and tickets into one place. AI handles repetitive work so support teams can focus on conversations that need a person.

About the role

Help build SparrowDesk's brand through content, conversations, and events. You'll work with our marketing team to connect with customer support professionals and explore community-building ideas, with guidance and support along the way.

What you'll do

• Help create and publish LinkedIn posts and engage in relevant conversations.
• Research customer support leaders, industry professionals, and potential speakers.
• Assist with speaker outreach, scheduling, and follow-ups for interviews and talks.
• Help prepare and coordinate online sessions, including recording and publishing.
• Help turn interviews and discussions into posts, short videos, and useful content, with production support.
• Research community-building ideas and help the team test them.
• Support the planning and coordination of webinars, meetups, and events.
• Keep content calendars and outreach lists updated, and help track audience engagement.

What we're looking for

• Strong written and verbal communication skills.
• Good conversational skills: you listen well, ask thoughtful questions, and put people at ease.
• Comfort reaching out to new people and a willingness to build confidence through practice.
• An interest in writing clear, engaging content and learning how LinkedIn works for brands.
• Good organizational skills and consistent follow-through.
• Initiative, a willingness to ask questions, and openness to feedback.
• Curiosity about customer support and the people working in it.
• Content, event, or community experience from clubs, volunteering, or personal projects is a bonus.
• Willingness to learn new tools and try different approaches. Prior professional experience is not required.