Job Description

Group Company: AU Small Finance Bank Limited

Designation: Intern

Office Location:

Position description: #*Position description*#

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

Reporting Designation: #*Reporting Designation*#
Reporting Department: #*Reporting Department*#

Educational Qualifications Preferred

#*Education and Experience*#

Category: #*Category*#
Field specialization: #*Field specialization*#
Degree: #*Degree*#
Academic score: #*Academic score*#
Institution tier: #*Institution tier*#

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required Work Experience

Industry: #*Industry*#
Role: #*Role*#
Years of experience: #*Years of experience*#

Job Brief:- Join AU Small Finance Bank Limited as a Sales and Service Intern, where you will gain hands-on experience in the financial services sector by supporting the sales and customer service teams. This role offers a unique opportunity to understand banking products, customer engagement strategies, and service delivery processes within a rapidly growing small finance bank. You will assist in driving customer acquisition, enhancing client relationships, and contributing to the overall sales targets while developing your professional skills in a dynamic and inclusive environment.

Responsibilities:-

Assist the sales team in identifying potential customers and generating leads through market research and outreach activities.
Support customer service operations by addressing client inquiries, resolving issues, and ensuring a positive banking experience.
Collaborate with team members to prepare sales presentations, product demonstrations, and promotional materials.
Maintain accurate records of customer interactions, sales activities, and service requests using CRM tools.
Analyze customer feedback and market trends to provide insights for improving sales strategies and service quality.
Participate in training sessions to understand banking products, compliance requirements, and sales techniques.
Coordinate with internal departments to facilitate smooth onboarding of new customers and timely resolution of service requests.
Contribute to the achievement of monthly sales targets by supporting campaign execution and follow-up activities.
Assist in preparing reports on sales performance, customer satisfaction, and service metrics for management review.

Skill:-

Lead Generation
Customer Relationship Management (CRM)
Sales Support
Market Research
Communication Skills
Data Entry and Record Keeping
Customer Service
Product Knowledge in Banking
Problem-Solving
Team Collaboration

Preferred Qualifications:-

Currently pursuing or recently completed a degree in Business Administration, Finance, Marketing, or a related field.
Basic understanding of financial products, banking operations, and customer service principles.

Key Performance Indicators: #*Key Performance Indicators*#

Required Competencies: #*Required Competencies*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required Abilities

Physical: #*Physical*#
Other: #*Other*#

Work Environment Details: #*Work Environment Details*#

Specific Requirements