Intern

Group Company: AU Small Finance Bank Limited

Designation: Bank Officer Branch Banking

Office Location: 2824- Gurugram-Udhyog Vihar/Manesar Gurugram , 2829- Panipat-Panipat Model Town Panipat , 2866- Jaipur-Nirman Nagar Jaipur , 2884- Kolkata-Salt Lake Sector 3 Kolkata , ANAND NEAR TOWN HALL Anand , ARAKONAM SWAL PET Arakonam , Adyar Chennai Chennai , Agra Sanjay Place Agra , Agra Sikandra Agra , Ahmedabad Regional Office Ahmedabad , Ajmer Adarsh Nagar Ajmer , Alambagh Lucknow , Aliganj Lucknow Lucknow , Ambabari Jaipur Jaipur , Andheri Chakala Mumbai Mumbai , Ashok Vihar Delhi Delhi , Aundh Pune Pune , Avenue Road Bangalore Bengaluru , BANGALORE BELLANDUR GATE Bengaluru , Ballygunge Kolkata Kolkata , Banjara Hills Hyderabad Hyderabad , Bank Road Gorakhpur Gorakhpur , Bapu Nagar Jaipur Jaipur , Bellandur Bengaluru , Bengaluru_Residency Road Bengaluru , Besant Nagar 2Nd Avenue Chennai , Bhiwadi Bhiwadi , Bkc Annex Mumbai Mumbai , Bombay Motors Jodhpur Jodhpur , Boring Road Patna Patna , Borivali Mumbai Mumbai , C Scheme Jaipur Jaipur , Chandrapur Chandrapur , Charkhi Dadri Charkhi Dadri , Chaura Rasta Jaipur , Chitrakoot Jaipur Jaipur , City Centre Gwalior Gwalior , DALHOUSIE-KOLKATA Kolkata , Dadar East TT Circle Mumbai , Dcm Jaipur Jaipur , Delhi Connaught Place Central Delhi , Delhi Defence Colony Delhi , Delhi Greater Kailash Delhi , Delhi Green Park Delhi , Delhi Kamla Nagar Delhi , Delhi Kirti Nagar Delhi , Delhi Lajpat Nagar Ro Delhi , Delhi Punjabi Bagh Delhi , Dwarka Delhi Delhi , EAST PATEL NAGAR New Delhi , Fancy Bazaar Guwahati Guwahati , Fatehabad Fatehabad , Fort Mumbai Mumbai , G S Road Guwahati Guwahati , GURUGRAM SECTOR 10 Gurugram , GURUGRAM SECTOR 15 Gurugram , Ghodewala Circle Kota Kota , Girdhar Marg Jaipur Jaipur , Gopalpura Bypass Jaipur Jaipur , Greater Noida Greater Noida , Gurkashi Marg Bathinda Bathinda , Hanuthpura Jaipur , Hathroi Jaipur Jaipur , Hazira road Adajan Surat Adajan , Heerapath Mansarover Jaipur Jaipur , Himayat Nagar Hyderabad Hyderabad , Howrah Howrah , Hrbr Layout Bengaluru Bengaluru , Indira Nagar Cmh Road Bangalore Bengaluru , Indira Nagar Lucknow Lucknow , Indirapuram Ghaziabad Ghaziabad , JAIPUR QUEENS ROAD Jaipur , JPO 1 Jaipur , JPO 2 Jaipur , Jaipur Registered Office Jaipur , Jaipur_Tonk Road_Ro Jaipur , Jawahar Nagar Jaipur Jaipur , Jhajjar Jhajjar , Jind Jind , Johari Bazar Jaipur Jaipur , Jp Nagar Bengaluru Bengaluru , KHADAKPADA KALYAN Thane , KHARADI Pune , Kakinada Kakinada , Kalabhadevi Mumbai Mumbai , Kalwar Road Jaipur Jaipur , Kalyan Kalyan , Kandivali West M G Road Mumbai , Kharadi Hadapsar Pune Hadapsar , Kolkata Salt Lake Kolkata , Koramangala 1st Block Bengaluru , Korba Korba , Kurukshetra Kurukshetra , Lajpat Nagar Delhi Delhi , Laxmi Nagar Delhi Delhi , Lucknow Hazratganj Lucknow , MADANAPALLI CTM ROAD Madanapalle , MAYUR VIHAR New Delhi , MC Road Thiruvalla Thiruvalla , MG Road Gurugram Gurugram , MIRA ROAD BRANCH Mumbai , Madhapur Hyderabad Hyderabad , Magarpatta Pune Pune , Mahal Road Jagatpura Jaipur Jaipur , Mahesh Nagar Jaipur Jaipur , Malad Link Road Mumbai Mumbai , Malviya Nagar Jaipur Jaipur , Malviya Nagar Office Jaipur Jaipur , Mansarovar Madhyam Marg Jaipur Jaipur , Marathahalli Bengaluru Bengaluru , Margao Goa Goa , Meerut Delhi Road Meerut , Model Town Jalandhar Jalandhar , Mohali Sector 82 Chandigarh , Mount Road Chennai Chennai , Mumbai Ghatkopar East Mumbai , N H Road Kochi Cochin , NAGPUR SHANKAR NAGAR Nagpur , NERUL New Mumbai , Nagpur Nagpur , Nai Sadak Jodhpur Jodhpur , Narnaul Narnaul , Nibm Road Pune Pune , Noida Sector 50 Noida , Pachpedi Naka Raipur Raipur , Pakhowal Road Ludhiana Ludhiana , Palam Vihar Gurugram Gurugram , Panchkula Panchkula , Panjim Panjim , Parrys Chennai , Paschim Vihar Delhi Delhi , Pataudi Pataudi , Patel Nagar Delhi Delhi , Patiala Patiala , Pawan Puri Bikaner Bikaner , Pimpri Pune Pimpri , Pitampura Delhi Delhi , Prashant Vihar Delhi Delhi , Pratap Nagar Jaipur Jaipur , Pune East Street Camp Pune , Raj Nagar Ghaziabad Ghaziabad , Raja Park Jaipur Jaipur , Rajpur road Dehradun Dehradun , Ring Road Surat Surat , Rohini Delhi Delhi , S R Nagar Hyderabad Hyderabad , Saki Vihar Road Mumbai , Santoshpur Kolkata Kolkata , Saraswathi Puram Mysore Mysore , Seawood Navi Mumbai Navi Mumbai , Sector 14 Gurugram Gurugram , Sector 5 Dwarka Delhi

Position description: Accountable for meeting sales targets (No. and value) as per the defined scorecard

Primary Responsibilities

• 1. Acquire CASA and liability accounts through cold calling, market references, and walk-ins. 2. Drive cross-selling of banking products and services to existing and new customers. 3. Promote and sell third-party financial products including life insurance, health insurance, and mutual fund SIPs. 4. Achieve monthly and quarterly sales targets as defined in the performance scorecard. 5. Ensure growth in customer base and deepening of existing relationships through effective portfolio management.
  
  

Additional Responsibilities

• 1.Implement branch-level sales and marketing activities to support overall business growth and brand visibility. 2. Drive liability acquisition by building and maintaining strong customer relationships. 3. Source new customers through multiple channels including local campaigns, walk-ins, customer referrals, industry associations, and market networking. 4. Ensure timely and accurate opening of accounts, providing a seamless onboarding experience for new-to-bank (NTB) customers. 5. Support overall branch performance by contributing to both customer service and compliance standards. 6. Maintain high levels of customer satisfaction and ensure prompt resolution of queries or issues. 7. Ensure adherence to internal processes, audit requirements, and regulatory guidelines.
  
  

Reporting Team

• Reporting Designation:
• Reporting Department:
  
  

Educational Qualifications Preferred

• Bachelor of Applied Science - BASc, Bachelor of Architecture - BArch, Bachelor of Arts - BA, Bachelor of Business Administration - BBA, Bachelor of Commerce - BCom, Bachelor of Education - BEd, Bachelor of Engineering - BE, Bachelor of Fine Arts - BFA, Bachelor of Laws - LLB with specialization in Banking and Financial Support services, Banking, corporate, finance and securities law and experience between 0.5 - 3 years
• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:
  
  

Required Certification/s

Required Training/s:

Required Work Experience

• Industry: BFSI
• Role: Sales Executive, Sales Officer, Customer Service Executive/Officer, Relationship Executive/Officer
• Years of experience: 0 to 3
  
  

Key Performance Indicators: Business Volume, Acquisition Targets, Average Ticket Size, Boarding Rate, Lead Conversion Rate, Cross-Sell Ratio, Customer Retention Rate, Referral Generation, Campaign Effectiveness, Onboarding Satisfaction Rate, Account Opening Turnaround Time.

Required Competencies: 1. ownership and accountability for results 2. Customer-centric mindset and actions 3. adept at handling digital business apps and software 4. hard work and detail-orientation 5. eager to learn and grow as a banking professional 6. positive mindset, ethical and high integrity 7. Bias for Action and Urgency

Required Knowledge: 1. Aptitude for lead generation 2. Target Market Knowledge - Local Area geography familiarity 3. Familiarity with Digital applications 5. Detailed data collection/recording

Required Skills: 1. Professional Communication - Regional language proficiency, verbal and written fluency, soft-spoken 2. Relationship Management - Client-Centric Approach, respectful 3. Sales Forecasting & Reporting

Required Abilities

• Physical: 1. Physical fitness 2. Mental agility 3. Ability to do extensive field travel/work 4. Ability to handle work pressure and demanding clients
• Other: 1. Valid Two-Wheeler Driving License 2. Personal 2-wheeler 3. Own Smartphone 4. track record of past employment 5. Positive reference check and clear civil report
  
  

Work Environment Details: 90% - Field, 10% - Office

Specific requirements

• Travel: High
• Vehicle: 2-wheeler
• Work Permit: