Role Summary
An Intermediate Technical Writer to transform existing user self-serve help content into short-form, single-intent documentation for Adobe products across web, desktop, mobile, and in-app surfaces. The role requires restructuring and rewriting in-scope content using defined content patterns, while ensuring clarity, accuracy, consistency, and UX-friendly readability at scale.
Key Responsibilities
- Transform in-scope user help content on the client platform into concise, task-focused articles using established content patterns (currently: Tasks, Concepts, References, Troubleshooting, FAQs, What's New, Release Notes; more may be added).
- Ensure content is clear, accurate, concise, easy-to-understand, and user-friendly.
- Follow client style guides, voice & tone, and defined content patterns.
- Collaborate with client stakeholders/SMEs to understand product features and documentation needs.
- Perform UI validation (keystroking) to confirm article steps and UI labels match the current app experience.
- Refresh screenshots per client guidelines; incorporate multimedia elements (images/videos/infographics) when required.
- Leverage AI-assisted content creation tools and custom LLM models to increase authoring efficiency while maintaining quality and accuracy.
- Optimize content for modularization, reuse, SEO, and discoverability across multiple surfaces.
- Support content operations: proofreading/editing, tagging, document uploads, content migration, and maintenance as required.
- Apply feedback and collaborate closely with senior writers/SMEs/editors to continuously improve content quality and consistency.
Required Qualifications
- Bachelor's degree in English, Communications, Technical Writing, or a related field.
- 3-5 years of experience in technical writing and/or content development.
- Strong written communication skills with high attention to detail (grammar, clarity, structure).
- Ability to understand product functionality and present instructions clearly for end users.
- Familiarity with CMS and collaborative authoring tools (or strong ability to learn quickly).
- Exposure to DITA/XML and/or structured authoring; version management systems.
- Willingness to learn and apply AI-assisted writing tools / LLM workflows responsibly.
- Working awareness of SEO, online readability, and structured content practices.
- Basic understanding of UX writing/accessibility/localization considerations.
Nice-to-Have
- Familiarity with Adobe tools or comparable creative/product ecosystems.
- Experience with image/video capture and lightweight visual editing tools for help content.
