Experience: 2 to 3 yrs
Key Responsibilities:
1. Customer Engagement & Lead Management
- Schedule appointments and meet new prospective clients.
- Conduct close follow-up on inbound (IB) leads to convert them into confirmed orders.
- Maintain professional relationships and ensure a high level of customer service throughout the sales cycle.
2. Site Visits & Design Development
- Visit client locations across Bengaluru for site measurements and requirement discussions.
- Create kitchen designs based on current trends and customer preferences using design software.
- Prepare mood boards, 3D visuals, and presentations to help clients visualize concepts.
- Collaborate with internal designers, architects, and contractors as needed to finalize designs.
3. Sales & Business Growth
- Ensure continuous growth in the retail segment through proactive sales and networking.
- Achieve monthly and quarterly sales targets.
- Identify short-term and long-term business growth opportunities in the modular kitchen segment.
- Promote new products, finishes, and ongoing offers to attract potential customers.
4. Project Execution & Documentation
- Plan and coordinate kitchen installation activities with the operations team.
- Prepare and submit all required documentation for order processing and client approval.
- Present project walkthroughs for confirmed orders to ensure clarity on deliverables.
- Follow up with clients for payments as per company policy and ensure timely collections.
5. Customer Satisfaction & Relationship Management
- Ensure 100% customer satisfaction and strive to achieve 5-star ratings and referral business.
- Handle customer feedback, delivery schedules, and after-sales service effectively.
- Maintain professional relationships with all clients and ensure repeat business opportunities.
6. Reporting & Market Feedback
- Monitor market trends, competitor activities, and customer preferences.
- Provide periodic feedback on retail sales trends and product performance.
- Submit accurate weekly, monthly, and quarterly sales and revenue reports to management.
7. Team & Leadership Contribution
- Maintain strong coordination with showroom, production, and installation teams.
- Motivate and guide junior team members to deliver quality customer experience.
- Demonstrate professionalism, teamwork, and commitment to organizational goals.
