Job Position : ServiceNow Developer - Lead/ Sr. Lead
Experience Required : 6 Years +
Job Type : Full-Time
Location : Gurugram/ Hyderabad
Technical Skill Requirements
- Proven experience in ServiceNow.
- Experience in process consulting and aligning technical solutions with business processes.
- Proficiency in JavaScript, Glide API, and ServiceNow scripting.
- Familiarity with ServiceNow modules like Incident, Problem, Change, Request, and Knowledge Management.
- Excellent troubleshooting and analytical skills.
Role And Responsibilities
- Provide development and support for ServiceNow platform issues, including root cause analysis and permanent fixes.
- Develop and maintain custom applications, workflows, and integrations within ServiceNow.
- Collaborate with process consultants to align platform capabilities with ITIL best practices.
- Manage and optimize ensuring data integrity and alignment with configuration management processes.
- Lead technical discussions and provide guidance.
- Work closely with project managers to support ServiceNow-related project deliverables.
- Perform impact analysis and implement changes following change management protocols.
- Monitor platform performance and implement proactive measures to ensure high availability.
- Stay updated with ServiceNow releases and recommend platform upgrades and enhancements.
Required Skills
- Strong communication and stakeholder management abilities.
- ServiceNow certifications (CSA, CAD, ITSM, etc.) are highly desirable.
- Experience in ServiceNow integrations using REST/SOAP APIs.
- Exposure to Agile and DevOps methodologies.
- Knowledge of performance tuning and platform security best practices.
(ref:hirist.tech)
