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Role Summary
We are looking for an Intelligent Automation Support Engineer to support and maintain RPA and GenAI based Intelligent bots. Also provide support to internally developed bot platforms such as Fastlane, DIA Brain, and other intelligent automation platforms. The role involves monitoring, troubleshooting, deployment, stakeholder coordination, and production support of enterprise automation solutions.
The ideal candidate should possess strong technical troubleshooting capabilities along with excellent communication, stakeholder management, and customer handling skills.
Responsibilities
Monitor the performance, availability, and health of RPA & GenAI based intelligent bots and automation platforms to ensure smooth operations and minimal downtime.
Troubleshoot and resolve technical issues, bot failures, system exceptions, and production incidents in collaboration with developers and stakeholders.
Provide operational support for Bosch internal bot platforms (such as Fastlane, DIA Brain, and other automation solutions).
Act as the first point of contact for RPA-related incidents and service requests while ensuring SLA adherence and customer satisfaction.
Perform bot deployment, scheduling, monitoring, debugging, testing, and production support activities.
Support integration of RPA solutions with enterprise applications, databases, APIs, and third-party systems.
Communicate incident status, risks, and resolution timelines effectively to stakeholders and management.
Manage stakeholder expectations through timely updates, transparent communication, and professional handling of escalations.
Maintain technical documentation, knowledge base articles, and support procedures.
Collaborate with business users, developers, infrastructure teams, and support teams for smooth automation operations.
Qualifications and Experience
Bachelor's degree in Computer Science, Information Technology, or related field.
2-3 years of experience in RPA development and/or production support.
Proficiency in Automation Anywhere 360.
Good understanding of RPA architecture, workflow design, APIs, databases, and system integrations.
Familiarity with incident management, SLA handling, and support processes.
Strong analytical and troubleshooting skills.
Excellent verbal and written communication skills.
Strong stakeholder management, customer handling, and expectation management skills.
Ability to manage escalations professionally and work independently with strong ownership.
Should poses strong learning attitude: Open to learn new tools and technologies used within Bosch
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is "Invented for life."
Job ID: 147879849
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