Integration Support Analyst

Position Title: Integration Support Analyst

Supervisor: Sr. Integration Support Manager

Department: Operations

Time Zone Request (if applicable): India – Noida (IST) 4 PM To 1 AM IST

Integration Support Analyst

Job Type

Full-time

Description

Location: Noida, India

Reports to: Sr. Integration Support Manager

About Us 

Procurement Partners builds easy-to-use software that enables healthcare organizations to automate purchasing, inventory management, invoicing, and payment processes. We help thousands of healthcare facilities reduce operational costs and administrative effort, allowing caregivers to focus more on patient care. Procurement Partners includes both the OnCare and Hybrent product lines and is one of the fastest-growing procure-to-pay software companies in healthcare. 

About the Role 

We are seeking a Integration Support Analyst to join our Operational Core Services team. This role is responsible for monitoring purchase orders, coordinating with suppliers, tracking acknowledgements and shipment status, resolving operational issues, and ensuring accurate order status updates across internal systems.

What You'll Do

• Monitor daily reports of unconfirmed purchase orders.


• Coordinate with vendors to obtain order acknowledgments, shipment updates, and estimated delivery dates.


• Resolve order delays and discrepancies through vendor communication.


• Maintain accurate order status in the Order Tracking Sheet and Customer Support Portal.


• Document vendor communications and provide timely customer updates.


• Escalate critical operational issues impacting customer orders.


• Collaborate with Customer Support, Integration, Implementation, and Procurement teams.


• Identify process improvement and automation opportunities.


• Meet departmental SLAs and quality standards.

What You'll Bring 

• Bachelor's degree or equivalent work experience.


• 2–4 years of experience in customer support, procurement, supply chain, healthcare operations, or integration support.


• Strong communication, analytical, and problem-solving skills.


• Proficiency in Microsoft Excel and Microsoft Office.


• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience supporting healthcare procurement or hospital supply chain operations.


• Experience with Salesforce, Zendesk, or similar CRM platforms.


• Familiarity with ERP systems and purchase order workflows.


• Knowledge of EDI transactions or healthcare integrations is a plus.

Procurement Partners Hiring Practice

We value diversity at Procurement Partners. The company will hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team.