Integration Engineer

Project Role : Integration Engineer

Project Role Description : Provide consultative Business and System Integration services to help clients implement effective solutions. Understand and translate customer needs into business and technology solutions. Drive discussions and consult on transformation, the customer journey, functional/application designs and ensure technology and business solutions represent business requirements.

Must have skills : ServiceNow IT Service Management

Good to have skills : ServiceNow Configuration Management Database (CMDB), JavaScript

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Integration Engineer, your day involves providing expert consultative services focused on business and system integration to support clients in implementing effective solutions. You engage deeply with clients to understand their needs and translate these into practical business and technology strategies. Your role includes leading discussions on transformation initiatives, guiding the customer journey, and shaping functional and application designs. You ensure that the technology and business solutions align closely with the client s requirements, fostering seamless integration and driving successful project outcomes through collaboration and strategic insight.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead the coordination of integration activities to ensure alignment with project goals and timelines.
• Facilitate communication between technical teams and business stakeholders to ensure clarity and shared understanding.
• Mentor junior team members by providing guidance and support to enhance their skills and performance.
  
  

Professional & Technical Skills

• Must To Have Skills: Proficiency in ServiceNow IT Service Management.
• Experience with JavaScript, HTML, CSS for customizing ServiceNow applications.
• Understanding of the ServiceNow architecture and modules.
• Familiarity with ServiceNow administration and development.
• Proficiency in JavaScript (client-side and server-side).
• Knowledge of Glide API (GlideRecord, GlideAjax, GlideForm, GlideSystem, etc.).
• Experience with Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Scheduled Jobs.
• Experience with CMDB (Configuration Management Database).
• Building and customizing workflows using the Flow Designer and Workflow Editor.
• Knowledge of ServiceNow Orchestration.
• Knowledge of relational databases and SQL queries.
• Hands-on experience in integrating ServiceNow with other systems.
• Good To Have Skills: Experience with ServiceNow scripting and automation tools
  
  

Additional Information

• The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.
• This position is based at our Gurugram office.
• A 15 years full time education is required.