Integration Engineer

Project Role : Integration Engineer

Project Role Description : Provide consultative Business and System Integration services to help clients implement effective solutions. Understand and translate customer needs into business and technology solutions. Drive discussions and consult on transformation, the customer journey, functional/application designs and ensure technology and business solutions represent business requirements.

Must have skills : ServiceNow IT Service Management

Good to have skills : NA

Minimum 12 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Integration Engineer, you will provide consultative Business and System Integration services to assist clients in implementing effective solutions. Your typical day will involve understanding and translating customer needs into actionable business and technology solutions. You will drive discussions around transformation and the customer journey, ensuring that functional and application designs align with business requirements. Collaborating with various stakeholders, you will facilitate the integration of technology and business solutions, ultimately enhancing the client experience and operational efficiency.

Roles & Responsibilities

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Facilitate training sessions to enhance team capabilities and knowledge sharing.
• Monitor project progress and provide regular updates to stakeholders.
  
  

Professional & Technical Skills

• Must To Have Skills: Proficiency in ServiceNow IT Service Management.
• Experience with JavaScript, HTML, CSS for customizing ServiceNow applications.
• Understanding of the ServiceNow architecture and modules.
• Familiarity with ServiceNow administration and development.
• Proficiency in JavaScript (client-side and server-side).
• Knowledge of Glide API (GlideRecord, GlideAjax, GlideForm, GlideSystem, etc.).
• Experience with Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Scheduled Jobs.
• Experience with CMDB (Configuration Management Database).
• Building and customizing workflows using the Flow Designer and Workflow Editor.
• Knowledge of ServiceNow Orchestration.
• Knowledge of relational databases and SQL queries.
• Hands-on experience in integrating ServiceNow with other systems.
• Good To Have Skills: Experience with ServiceNow scripting and automation tools
  
  

Additional Information

• The candidate should have minimum 12 years of experience in ServiceNow IT Service Management.
• This position is based at our Gurugram office.
• A 15 years full time education is required.