Integration Developer

About Company :

They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

About Client:

Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations.

Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines.

Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting its strategic commitment to driving innovation and value for clients across industries.

Job Title:Amazon Connect L3 / Integration Developer

Location: Bangalore

Experience: 5+ Years (3+ years on Amazon Connect)

Job Type: Contract to hire(Min 1+ yr)

Notice Period: Immediate joiners

Job Summary:

Looking for an experienced Amazon Connect L3 / Integration Developer with strong handson expertise in AWS Connect and Node.js (Lambda).

Key Skills & Responsibilities:

• Design and support Amazon Connect contact flows & IVR
• Develop AWS Lambda (Node.js) for call handling and integrations
• Integrate with CRM (Salesforce) and AWS services (DynamoDB, S3, CloudWatch, Lex)
• Configure call routing, queues, prompts, recording, and reporting
• Implement Amazon Lex voice/chat bots
• Troubleshoot production issues and ensure platform stability
• Work in Agile environment and collaborate with stakeholders
• Ensure data security compliance (PII/PCI)

Nice to Have:

• AWS Certification
• Experience with Amazon Q, CTI integrations, ITIL

Education:

• B.E / B.Sc / Diploma or equivalent