Discover the Role
TMF Group is committed to delivering world‑class service tailored to client needs through a strong local office network and global capabilities. A key objective of the Client Integration & Migration team is to design and deliver fit‑for‑purpose integration solutions for multi‑jurisdictional clients, considering country‑specific requirements, and strengthening TMF's Global HRP offering. This includes supporting both prospective clients and existing clients undergoing HR system migrations.
This role requires an HR & Payroll professional with experience in systems integration to support the HRP Global Practice and Global Solutions teams. The focus is on providing a broad range of integration options aligned with the evolving global HCM technology landscape while ensuring high levels of client engagement and operational excellence.
Key Functions and Responsibilities
- Provide professional support and input into delivering TMF's Integration Service offering to prospective local and regional clients and guidance into the best fit to meet a client's specific requirements in collaboration with Onboarding teams.
- Support the roll-out of TMF's integrations to new clients including new features and functionality.
- Support the development and delivery of TMF Integration Service for clients utilizing other HCM solutions
- Undertake periodic reviews of solution optimisation, document process improvements and work with IT Services to roadmap the improvements.
- Ensure integrations are maintained to manage ongoing country deviations/Workday functionality enhancements.
- Work with local offices and TMF IT development to build mappings documents to support transformation of client integration files for processing by TMF Local Offices
- To take responsibility for the ongoing development of HRP integration solutions and effectively manage the liaison with internal stakeholders and Client Onboarding Teams.
- Supports complex client technology transformation projects including leading the business requirement gathering and ownership of blueprinting phase.
- Become technical SME on all global TMF integration solutions.
- Ensure documentation and internal communications relating to the evolution of the HRP Integrations are complete, current, and appropriately shared. This could include high-level training/webinars.
- Track, escalate and support the resolution of any solution or integration risks and issues as necessary in conjunction with TMF and/or Client Project Manager(s).
- Support Global Solutions Team in pre-sales activities where required including presentations on technical solutions to both new and existing clients.
- Share Knowledge & contribute to internal discussion forums with initiatives aimed at improving and promoting both the way TMF structures its HRP global offerings and the related global on-boarding process.
Technical Skills
- Strong understanding of web services and API's (Application Programming Interfaces) to enable seamless communication between multiple HRIS system like Oracle, SAP, or Workday
- Advanced proficiency of MS Visio, MS PowerPoint, MS Word
- Intermediate proficiency of MS PMO, Power BI & CRM
- Solid knowledge if SQL (Structured Query Language and database management to handle data extraction, transformation and ETL Process
- Expertise in understanding Web Services protocols like SOAP, REST API frameworks
- Expertise in either Workday Integration Cloud Connect for Workday or Oracle Integration Cloud service architecture or SAP Integration tools like SAP Cloud Platform Integration (CPI)
- Knowledge of XML and XSLT for data transformation and manipulation
- Experience working in Agile development methodology to manage development projects effectively
- Proficiency in version control systems like SVN, GIT or similar
Project Management
- Project Plans and internal project documents are kept up to date.
- Adhere to relevant escalation processes to escalate resource issues, delayed project phases, missed deadlines and other planning issues.
- Attend and provide all required Project updates, providing the most up-to-date and correct details to ensure accurate forecasting.
- Monitor the project/s assigned, ensuring issues are resolved in a timely manner and the appropriate corrective actions are implemented, escalating appropriately where required
- Perform Lessons Learned where appropriate and share with relevant stakeholders.
- Team player, support development of more junior team members through delivering constructive feedback and support as needed.
- Attend required internal and external meetings.
- Establish and maintain relationships with both clients and TMF local delivery teams throughout the Implementation phase.
People
- Build effective relationships with team members and peers
- Managing communication up and down the organization
Others
- Ensure timely turnaround on all assigned personal duties and tasks
- Manages the allocation of resources in relation to business needs
- Undertake billable work as necessary
- Other duties as assigned
