About Samarpan
Samarpan was built on a simple belief: every individual deserves compassionate, evidencebased mental health care that restores dignity, hope, and possibility.
Today, we operate India's only CARFaccredited residential rehabilitation center in the serene valleys of Mulshi, Pune, supported by a dedicated outpatient counselling center in Mumbai. We offer a full continuum of care, including:
- Individual Therapy
- Psychiatric Support
- Group Therapy
- Intensive Outpatient Programs
- Support Groups
- Longterm Residential Rehabilitation
Backed by the 65year legacy of the Baldota Group, and led by clinicians trained at AIIMS, Manipal University, the NHS (UK), and NIMHANS, Samarpan combines global standards with deep empathy to create a place of genuine healing.
Why Join Samarpan
As part of our team, you will:
- Work directly with internationally trained specialists at India's only internationally accredited rehab center.
- Gain handson exposure, ongoing supervision, and continuous professional development (CPD).
- Contribute to meaningful, diverse work including program development, supportgroup facilitation, and interdepartment collaboration.
- Be part of a vibrant, missiondriven organization redefining mental health care in India.
- Thrive in a supportive, collaborative environment with real opportunities for growth.
About the Role: Intake Coordinator
The Intake Coordinator acts as the first point of contact for individuals seeking help. You help families navigate difficult decisions with clarity, empathy, and professionalism while ensuring seamless, compliant admissions.
Key Accountabilities
- Receive, respond to, and convert client enquiries into admissions.
- Complete all legally required preadmission documentation.
- Ensure highquality, ethical communication that reflects Samarpan's values.
Responsibilities
Client Enquiries & Admissions
- Respond immediately to all enquiries from potential clients and families.
- Conduct triage and admission assessments for prospective clients.
- Verify clinical and financial eligibility for admission.
- Maintain accurate enquiry trackers for followup and conversion.
- Participate in oncall rotations for afterhours enquiries.
- Coordinate admissions with Recovery Specialists and Client Services staff.
Documentation & Compliance
- Ensure all legally required documentation is completed prior to admission.
- Document enquiries, assessments, and admissions to support monthly reporting.
Stakeholder & Referral Management
- Build and maintain professional relationships with Psychiatrists, Doctors, referrers, and mental health professionals.
- Liaise with families throughout the preadmission and admission process.
- Attend conferences and develop a robust referral network.
Program & Team Support
- Lead and develop the Alumni Program.
- Train and guide CSR staff handling intakerelated duties.
- Linemanage Client Services Representatives.
- Organize Samarpan Family Day and facilitate educational workshops for families.
- Conduct individual or group sessions with clients when required.
- Support content creation for sales and marketing (brochures, blogs, social media, conference material).
- Coordinate collection of outcome measures and clientexperience data, and prepare quarterly reports using internal tools.
Qualifications
- Graduate or Postgraduate degree in Psychology.
Required Skills
- Excellent verbal and written communication in English and Hindi.
- Strong ability to work independently and deliver highquality results with minimal supervision.
- Proficiency in the MS Office Suite (Word, Excel, PowerPoint).
Preferred Skills
- Flexibility to respond to enquiries beyond regular working hours.
Compensation
- Competitive salary consisting of a fixed component + performancebased incentive tied to admissions.
Equal Opportunity Statement
Samarpan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
