Job Description

Job description

Role: Insurance Delivery Manager- BPO-5

Experience: 8-10 Years

Location: Pune

Skillset:

BFSI-Life and Pensions Insurance- Mandatory**

US/UK Insurance-Pension

Project Management

Client Relationship Management

Stakeholder Management

Responsibilities:

Manage and led a team of 100+ FTEs as part of customer service operations
Provide strategic direction to the team to provide assured and best in class delivery
Drive the off-shore solution with focus on including the right elements that will enable on-time and Quality delivery
Responsible to help identify/ recruit resources and resource utilization
Liaise with Business Users for Requirement for various project streams across different lines of business.
Managing and driving the overall service of the Program other channels
Key contact for all levels of governance forums
Responsible for complete adherence to Program Level SOW
Business process re-engineering and optimization