Insurance Delivery Leader

Role: Insurance Delivery Leader

Location: Kolkata, Chennai, Hyderabad, and Bangalore.

Job Type: Full time

Role Summary

The Insurance Delivery Partner is responsible for driving both account growth and delivery excellence across a portfolio of insurance clients. Working closely with the Onshore Client Partner, the role serves as a co-owner of the account, ensuring successful delivery while identifying and supporting expansion opportunities.

Qualifications

• 18+ years of experience in Insurance Consulting, Technology Delivery, or Account Leadership.
• Proven experience managing and delivering Insurance Core and Digital Platform solutions, including Policy, Billing, Claims, Underwriting, Distribution, Customer Experience, Data & Analytics, Integration, and Cloud transformation initiatives.
• Demonstrated success in driving both business growth and delivery excellence across strategic insurance accounts.
• Strong commercial acumen and executive stakeholder management skills.

Key Responsibilities

• Partner with Client Partners to develop and execute account growth strategies and expand business within existing accounts.
• Own delivery governance, customer satisfaction, quality, profitability, and operational performance across the portfolio.
• Support solutioning, estimations, proposals, pricing, and deal pursuits.
• Build strong client relationships and participate in executive reviews and strategic discussions.
• Manage delivery teams, resource planning, risks, escalations, and capacity needs.
• Work with practice leaders to bring innovative solutions and capabilities to customers.

Key Success Metrics

• Revenue Growth & Account Expansion
• Customer Satisfaction (CSAT)
• Portfolio Margin & Utilization
• Delivery Quality & Predictability
• Pipeline Contribution & Deal Support