Skills
Description and Requirements
Primary Internal Interactions
- AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.
- Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance.
- Quality Compliance Analyst (QCA) for the purpose of feedback and audit.
- Trainers for the purpose of pre-process and process training.
Primary External Interactions
- MetLife Subject Matter Experts for the purpose of seeking missing information.
- MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions.
Technical Skills
- Computer navigation skills
- Keyboarding and data entry speed (minimum 20 wpm with 90% accuracy)
- Working knowledge of MS Excel and MS Word.
- Understands basic principles of accounting. (Preferred)
Process Specific Skills
- Effective communicator / Speaks clearly & succinctly.
- Strong understanding and comprehension of the English language
- Knowledge of Insurance principles in relation to the US Insurance industry
- Knowledge about US Culture
