Insurance Sales Advisor – Retail Medical
100% Remote
Compensation
- Fixed Salary: AED 1,500 per month
- Fixed Incentive: AED 500–1,500 per month, based on candidate experience
- Total Earnings:Up to AED 3,000+ per month
- Additional Commission: Uncapped performance-based commission on top of the fixed salary and Fixed Incentive.
Total earnings up to AED 3,000+ per month, comprising a fixed salary of AED 1,500 and a Fixed Incentive of up to AED 1,500, depending on experience, with additional earning potential through performance-based commissions.
Role Purpose
We are looking for a high-performing, target-driven Insurance Advisor to join our Retail Medical team. The role focuses on sales, customer advisory, new-business conversion, revenue generation and retention of existing clients across individual and family medical insurance.
The ideal candidate will have a proven sales track record, strong consultative selling skills and the ability to build long-term customer relationships. The successful advisor will be expected to convert new opportunities while proactively managing existing clients, protecting renewal business and maintaining strong retention levels.
Prior UAE Medical Insurance experience is highly preferred. However, strong sales professionals from insurance, banking, financial services, telesales or other target-driven industries may also be considered where they can demonstrate a consistent and verifiable performance record.
Key Responsibilities
- Manage assigned Retail Medical Insurance leads and convert opportunities into successfully issued policies.
- Proactively manage assigned renewal portfolios and retain existing clients through timely engagement, relationship management and competitive renewal solutions.
- Engage customers through inbound/outbound calls, email and other approved communication channels.
- Understand customer medical insurance requirements, including budget, provider network, geographical coverage, benefits and service expectations.
- Recommend suitable insurance solutions based on customer needs rather than a purely price-driven approach.
- Clearly explain coverage, benefits, exclusions, deductibles/co-payments, provider networks and key policy conditions.
- Prepare and present quotations from suitable insurers and effectively manage customer objections.
- Maintain consistent follow-up until opportunities are converted, retained, lost or otherwise concluded.
- Identify retention risks, including competitor approaches, pricing concerns and service issues, and take appropriate action to protect renewals.
- Consistently achieve or exceed defined sales, conversion, retention, revenue and productivity targets.
- Identify opportunities for cross-selling, referrals and additional business from new and existing customers.
- Maintain accurate and timely customer, sales and renewal activity records within the CRM.
- Ensure required customer documentation is collected and validated for smooth policy issuance and renewal.
- Work closely with insurers, underwriting, operations, claims and internal support teams to resolve cases efficiently.
- Maintain high standards of customer experience, compliance, accuracy and professional conduct throughout the customer lifecycle.
Candidate Profile & Experience
- Preferably 2+ years of proven sales experience in a target-driven environment.
- Prior experience selling Individual/Family Medical Insurance in the UAE is a strong advantage.
- Candidates with strong sales performance from Motor Insurance, Life Insurance, banking, financial services, credit cards, loans, real estate, telecom or other high-performance sales environments may also be considered.
- Experience in telephone-based/inside sales, high-volume lead management and customer portfolio management is highly desirable.
- Experience managing renewals, customer retention or account relationships is an added advantage.
Proven Sales & Retention Track Record – Critical Requirement
We are specifically looking for candidates who can demonstrate and validate past performance in new-business sales and, where applicable, customer retention and renewal portfolio management.
Candidates should be able to demonstrate:
- Monthly/quarterly sales targets versus actual achievement.
- Consistent achievement of 100%+ of assigned targets.
- Retention/persistency performance for existing clients or renewal portfolios, where applicable.
- Incentive or commission earnings reflected in payslips or incentive statements.
- Sales performance dashboards or reports.
- Awards, recognitions or performance certificates.
- Promotions achieved based on performance.
- Team ranking or Top Performer recognition.
- Conversion rates, revenue generated, policies sold, renewal retention or other relevant performance metrics.
A strong CV alone will not be sufficient — demonstrated and verifiable sales and retention performance will be an important part of the selection process.
Key Skills & Competencies
- Strong sales and closing ability.
- Consultative and needs-based selling.
- Excellent verbal and written communication.
- Confident telephone and customer engagement skills.
- Strong objection-handling and negotiation ability.
- Ability to build trust and long-term customer relationships.
- Commercial and target-oriented mindset.
- Strong follow-up discipline and renewal ownership.
- Ability to manage multiple leads and renewal cases simultaneously.
- Resilience and persistence in a high-performance sales environment.
- Good numerical and analytical ability.
- CRM and digital sales proficiency.
- Attention to detail and documentation accuracy.
- Ability to learn complex insurance products quickly.
- Strong customer-service and retention orientation.
Performance Expectations
- Revenue / GWP achievement.
- Lead-to-sale conversion.
- Renewal retention / persistency of assigned client portfolio.
- Sales productivity and policy issuance.
- New business generation.
- Quality of customer engagement and follow-up.
- Referral and cross-sell generation.
- CRM discipline and pipeline management.
- Compliance and documentation accuracy.
- Customer experience and service quality.
What We Are Looking For
We are looking for sales performers, not simply candidates with relevant job titles. The successful candidate should be able to demonstrate:
I have been given targets, I have consistently delivered against them, and I can provide evidence of my performance. I also understand the importance of protecting and retaining existing customer relationships.
For candidates with direct UAE Retail Medical Insurance experience, strong product and market knowledge will be valuable. For candidates transitioning from another industry or insurance line of business, exceptional sales performance, learning agility, customer-facing capability and relationship-management skills will be critical.
Preferred Qualifications
- Bachelor's degree or equivalent qualification preferred.
- Insurance qualifications/certifications would be advantageous.
- Knowledge of the UAE Medical Insurance market, insurers, provider networks and regulatory environment would be an advantage.
- Fluency in English is required; additional languages relevant to the UAE customer base would be beneficial.
Ideal Candidate
A competitive, customer-focused and commercially driven sales professional who enjoys working with targets, takes ownership of opportunities from lead to closure, proactively protects renewal business, follows up consistently, and has a proven history of delivering measurable sales and retention results.
