Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Instructional Developer
Position Summary:
Create engaging, learner-centered eLearning experiences that help users adopt athenahealth products and workflows. This role is remote-based in India and reports to the Instructional Technologist, Manager. This role requires NA% travel annually.
About the Team:
Our mission is to enable effective product adoption through cohesive, scalable learning experiences that support users at the moment of need. We believe learning should be relevant to users and their organizations, drive measurable performance, and be accessible across diverse learning contexts. We are looking for an Instructional Developer to join our Virtual Training and Design Team and help make that mission a reality.
Essential Job Responsibilities:
- Develop interactive eLearning modules and microlearning assets using Articulate 360 and standard authoring practices.
- Knowledge of Adobe Creative Suite and Camtasia.
- Translate instructional design briefs and product requirements into detailed storyboards and scripts.
- Produce multimedia elements (audio narration, visuals, simple animations) or coordinate with designers to include them in courses.
- Conduct content reviews and quality assurance checks for accuracy, usability, and accessibility before publishing.
- Publish and maintain courses in the LMS, manage versioning, and ensure metadata and enrollment settings are correct.
- Collaborate with subject matter experts, instructional designers, and product owners to validate content and learning objectives.
- Analyze learner feedback and basic usage metrics to recommend improvements and update content accordingly.
- Apply instructional best practices and learning science principles to create assessments and practice activities that reinforce skill transfer.
- Use AI-assisted authoring tools and workflows to speed outline generation, draft content, or suggest improvements verify and edit AI outputs to ensure instructional soundness and accuracy.
- Document authoring standards, templates, and process steps to support consistent production and handoffs across the team.
Additional Job Responsibilities:
- Support live virtual sessions or webinars as a co-facilitator or technical host when needed.
- Assist with basic multimedia editing (audio cleanup, image cropping) to finalize assets for courses.
- Help maintain a content library of reusable templates, interactions, and graphics.
- Participate in pilot projects for new authoring tools or learning formats and report operational impacts.
- Provide occasional troubleshooting support for learners encountering course playback or access issues.
- Contribute to peer reviews and share best practices within the Virtual Training and Design Team.
Expected Education & Experience:
- 2-4 years of professional experience in instructional design, eLearning development, or a related role.
- Hands-on experience with Articulate 360, (Storyline, Rise) Adobe Creative Suite and Camtasia and familiarity with common eLearning interactions and templates.
- Practical knowledge of instructional design principles, learning objectives, and assessment design.
- Experience publishing and managing content in an LMS and understanding of SCORM/xAPI standards.
- Basic multimedia skills (audio recording/editing, image handling) and familiarity with asset preparation for web delivery.
- Strong written communication skills and ability to work with SMEs to clarify technical content.
- Bachelor's degree in Instructional Design, Education, Communications, or a related field, or equivalent practical experience.
