Institutional sales

JOB DESCRIPTION – CSD EXECUTIVE

Department: Sales & Business Development

Designation: CSD Executive (Canteen Stores Department)

Location: Mumbai

Reporting To: Sales Manager / Business Head

Industry: Perfumes & Cosmetics / FMCG

1. Job Purpose

To manage and develop the company's business with the Canteen Stores Department (CSD), ensuring timely order processing, product listing coordination, documentation, billing, supply management, and coordination with CSD authorities and internal departments.

2. Key Responsibilities

• CSD Business Management: Coordinate CSD-related business activities and maintain effective working relationships with CSD authorities, depots, and relevant stakeholders.
• Product Listing & Approvals: Coordinate product registration, product listing, approvals, price revisions, and renewal of product-related documentation as applicable.
• Order Management: Monitor purchase orders, verify order details, coordinate order acceptance, and ensure timely processing and execution.
• Documentation & Compliance: Prepare, maintain, and submit required documents, price lists, product details, tax documents, and other records as per applicable CSD requirements.
• Supply Chain Coordination: Coordinate with the Sales, Accounts, Warehouse, and Logistics teams to ensure timely product availability, dispatch, and delivery.
• Billing & Payments: Coordinate invoice submission, track outstanding payments, follow up on payment status, and resolve billing discrepancies.
• Sales & Reporting: Maintain records of orders, sales, dispatches, outstanding payments, and pending approvals. Prepare regular MIS reports for management.
• Price & Scheme Management: Coordinate approved pricing, discounts, schemes, and commercial terms in line with company policies and applicable CSD guidelines.
• Issue Resolution: Follow up on rejected or pending orders, documentation gaps, supply issues, and other operational concerns.
• Record Maintenance: Maintain an organised database of CSD contacts, product approvals, purchase orders, invoices, correspondence, and compliance records.

3. Educational Qualification

• Graduate in Commerce, Business Administration, or a related field.
• Knowledge of MS Excel, MS Office, and ERP/accounting systems.

4. Experience

• 2–4 years of experience in CSD operations, institutional sales, government sales, FMCG, or sales coordination.
• Experience dealing with CSD procedures, product registration, documentation, and order execution will be preferred.

5. Required Skills

• Strong coordination and communication skills.
• Good understanding of documentation and order management.
• Proficiency in MS Excel and MIS reporting.
• Strong follow-up and problem-solving abilities.
• Attention to detail and ability to manage multiple deadlines.
• Professional relationship management and negotiation skills.

6. Key Performance Indicators (KPIs)

• Timely completion of product listing and approval documentation.
• Timely processing and execution of CSD purchase orders.
• Accuracy and completeness of documentation.
• Timely dispatch and delivery coordination.
• Follow-up and resolution of pending payments.
• Accuracy of sales and outstanding reports.
• Achievement of assigned CSD sales targets.