Inside Sales Specialist ( IC Role )

Company Description Simplilearn is a leading digital skills platform focused on helping individuals thrive in the digital economy through rigorous online training. The organization offers programs in rapidly evolving domains such as Cyber Security, Cloud Computing, Project Management, Digital Marketing, and Data Science, where demand for skilled professionals is high. Courses and certifications are designed and continuously updated by over 2,000 industry and academic experts, and delivered in partnership with renowned universities worldwide. Simplilearn supports both individual learners seeking career growth and organizations looking to upskill their workforce. With a practical, applied learning approach that includes thousands of live classes and real-world projects, a significant share of learners achieve promotions or new roles after completing their programs.

Role Description The Inside Sales Specialist (IC Role) Night Shift is a full-time, on-site position based in Bengaluru South. This role involves engaging with prospective learners via phone, email, and online platforms to understand their career goals and recommend suitable Simplilearn programs. The specialist will manage the end-to-end sales cycle, including lead qualification, product presentation, solution-based consultation, and closing enrollments while maintaining accurate records in the CRM system. Day-to-day responsibilities include following up on inbound and outbound leads, achieving monthly and quarterly sales targets, and collaborating with marketing teams to improve lead quality and conversion. The role also requires maintaining high standards of customer service, addressing queries promptly, and ensuring a positive experience that supports long-term customer relationships.

Qualifications

• Candidates should possess strong Inside Sales skills, including pipeline management, and closing sales.
• Candidates should possess experience in conversion, including handling inbound leads and proactive outreach.
• Candidates should possess a focus on Customer Satisfaction and Customer Service, with the ability to build trust and long-term relationships.
• Candidates should possess excellent Communication skills, including clear verbal and written communication and active listening.
• Candidates should possess target-oriented and result-driven mindset, with the ability to work with sales metrics and deadlines.
• Candidates should possess proficiency with CRM tools and basic MS Office or similar productivity applications.
• Candidates should possess a bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience in sales.
• Candidates should possess prior experience in B2C inside sales or EdTech sales; experience in training or education services is an advantage.