Company Description Furnishka is an Indian furniture retailer based in Bengaluru, offering a wide range of home furnishing products such as sofas, coffee tables, dining sets, chairs, beds, wardrobes, décor items, and upholstery at competitive prices. The company focuses on delivering long-lasting products and great value while maintaining transparency, compassion, and honesty in all interactions. Furnishka's mission is to bring together designs that suit Indian homes and provide customers with strong value for both their money and time. The team is committed to listening to customers and acting in their long-term interest, treating customers, vendors, and employees with fairness, empathy, and dignity. Furnishka is owned by Furnishka Tech Pvt. Ltd., incorporated in Bengaluru, and currently operates in Bangalore.
Role Description The Inside Sales Specialist is a full-time, on-site role located in Bengaluru. This role involves engaging with prospective and existing customers, explaining product features, and guiding them through the buying process across in-store and online channels. The specialist will handle lead generation, follow up on inquiries, maintain accurate records of customer interactions, and support sales conversions to meet revenue targets. Daily responsibilities include responding to customer queries, coordinating with store and operations teams, ensuring high customer satisfaction, and providing feedback on customer needs and trends. The role also requires adherence to Furnishka's values of transparency, empathy, and integrity while representing the brand in all interactions.
Qualifications
- Demonstrated Inside Sales experience with skills in Lead Generation and converting inquiries into sales.
- Strong Customer Satisfaction focus, with the ability to build trust and long-term relationships.
- Target Oriented
- Excellent Communication skills, both verbal and written, with the ability to explain product features clearly and persuasively.
- Comfort with using CRM or sales tracking tools, and basic proficiency in MS Office or similar applications.
- Ability to work on-site in Bengaluru, manage time effectively, and collaborate with store and operations teams.
- Prior experience in retail, furniture, or home décor sales is an advantage.
- Bachelor's degree or equivalent experience in Sales, Business, Marketing, or a related field preferred.
