Job Title: Inside Sales Specialist
Department: Sales
Company: DoubleTick
Location: Mumbai
Experience Required: 2+Years
About DoubleTick:
DoubleTick is a Multi-Number Conversational Intelligence and WA CX Platform designed specifically to enable Frontline Executives, Sales Teams, Relationship Managers, Dealerships, Retail Stores WhatsApp Handles and centralise, govern, automate and scale Customer Experience using Business Messaging on WhatsApp by helping brands unlock the true voice of the customer and control CX across 1000s of these individual WhatsApp handles. It boosts operational efficiency by enabling AI Bots, automations, WhatsApp Voice, centralized WhatsApp broadcast and analytics across all WhatsApp handles of the organization.
DoubleTick is recognised as Emerging Technology Partner of the Year by Meta @ WhatsApp Business Summit 2025. Backed by InfoEdge Ventures and BeeNext Singapore, DoubleTick serves over 10,000+ businesses in India and UAE across 100+ verticals. Brands using DoubleTick include IDFC First Bank, MakeMyTrip, Bajaj Finserv, AngelOne, Piramal Finance, Kotak Securities, upGrad, Royal Enfield, CoinDCX, D-Link, ForeverMark, GRT Jewellers, Jaro, SabyaSachi, DarGlobal and more.
For more details, check out our website: https://doubletick.io
About the Role
DoubleTick is looking for a motivated and results driven Inside Sales Manager to guide, mentor, and scale our growing sales team. The candidate will be responsible for building strong relationships with customers, generating leads, managing accounts, and ensuring customer satisfaction.
Roles & Responsibilities:
Lead Qualification and Customer Segmentation
- Evaluate inbound and outbound leads to identify high-potential prospects. Segment leads based on industry, purchasing readiness, business size, and potential revenue. Ensure every lead is nurtured effectively with structured follow-ups and appropriate engagement strategies.
Consultative Sales and Use-Case Analysis
- Engage with prospects to deeply understand their business challenges, needs, and goals. Conduct requirement gathering discussions to map product features to real-time business use cases.
Taking Ownership and Achieving Revenue Targets
- Own the entire inside-sales cycle-from lead engagement to closure. Build and manage a strong sales pipeline to consistently achieve monthly and quarterly revenue goals.
Product Demonstrations
- Deliver compelling and engaging product demos tailored to customer needs and industry use cases. Clearly explain product benefits, ROI impact, and differentiating features.
Meeting Sales Targets
- Plan, forecast, and execute sales strategies to consistently meet assigned targets. Work closely with the sales leadership team to align efforts with business objectives.
Up-Selling & Cross-Selling
- Identify opportunities within existing customer accounts to increase revenue through upgraded plans, additional modules, or extended services.
You're the best fit if you've:
- Inherent Tech-Savviness and Business Acumen
- Good interpersonal and communication skills (English and Hindi) and talking comes naturally to you
- Empathetic
- Go getter and have an ownership mindset
Perks and benefits:
Excellent Incentive Policy—A good Business Development Manager/Associate can earn incentives that are more than his monthly salary on achieving monthly targets.
Preferred Qualification:
- Bachelor's or master's degree in Sales, Marketing, or related field
- 2+ Years of Experience in Inside Sales and Sales Management.
- Excellent communication and interpersonal skills
- Experience with CRM tools or technology or software industries is a plus.
Why Work with Us
- Accelerated Career Growth – Fast-track your way into leadership roles with a clear growth path.
- Challenging Work Environment – Collaborate with large enterprises and solve complex technology problems.
- Career Flexibility – Explore transitions into roles like Product Manager and beyond.
- Supportive Culture – Work with a friendly, approachable team and management that values people.
- Founder-Led Exposure – Get a front-row seat to the startup journey and work closely with the founding team.
- Sharpen Customer-Centric Skills – Gain hands-on experience and build strong customer-facing and problem-solving skills.
- In AI bot creation, prompt engineering, and cutting-edge customer engagement solutions.
