Inside Sales Representative

Associate – Inside Sales

Loop by Zolo

Help travellers discover experiences. Build trust. Drive bookings with speed and energy.

Why this role exist

sLoop is not just a place to stay. It is a hostel experience built around

• :Communit
• yTrave
• lExploratio
• nConvenienc
• eSocial connection

sGuests today have multiple options when booking accommodation

.The difference between: A lead and a booking is often

• :Speed of respons
• eTrust in the bran
• dClarity of informatio
• nConfidence during the conversatio

nAs Loop scales across destinations

• :Lead volumes increas
• eGuest expectations become highe
• rBooking windows become shorte
• rCompetition for every booking becomes stronge

rThe challenge is not generating leads

.The challenge is: Converting interest into confirmed bookings consistently

.This role exists to ensure

• :Every lead receives a quick respons
• eEvery conversation builds confidenc
• eGuests receive the right accommodation recommendatio
• nFollow-ups happen without gap
• sBooking opportunities are maximize

dIf this role is strong

• :Bookings increase consistentl
• yGuest trust improve
• sConversion rates remain health
• yRevenue grows predictabl
• yLead leakage remains minima

lIf this role is weak

• :Leads drop without follow-u
• pBooking opportunities are misse
• dCustomer trust weaken
• sConversion rates declin
• eRevenue potential is los

tThis role directly controls: Bookings + guest trust + conversion performance + revenue outcome

s
Your mandate is cle

• arConvert inquiries into confirmed bookin
• gsRespond to guests with speed and professionali
• smUnderstand traveller requirements and recommend suitable hoste
• lsBuild confidence and trust during every interacti
• onMaintain strong follow-up discipli
• neDrive occupancy and booking performan

ceThis is not a customer support role. This is a conversion-focused hospitality sales rol

e.
About Loop by Z

oloLoop is Zolo's hostel and social stay bra

nd.Built f

• or:Backpack
• ersSolo travell
• ersDigital nom
• adsYoung explor
• ersExperience seek

ersGuests choose Loop because they wa

• nt:Great locati
• onsCommunity experien
• cesReliable st
• aysMemorable travel mome

ntsThe booking experience must reflect the same ener

gy.At scale: Fast response and strong guest engagement become competitive advantag

es.This role directly impacts: Occupancy + bookings + guest acquisition + brand percept

ion
What you will be responsible

for1. Own Lead Conversion & Booking Outc

• omesConvert inquiries into confirmed book
• ingsDrive conversations towards booking clo
• sureAchieve daily and weekly booking tar
• getsPrioritize high-intent guests effecti
• velyEnsure minimal booking lea

kage2. Lead Handling & Speed to Con

• nectRespond to inquiries with urg
• encyMake structured outbound follow
• -upsMaximize connect rates through persist
• enceEnsure no lead remains unatte
• ndedMaintain high responsiveness throughout the booking c

ycle3. Understand Guest Requirem

• entsUnderstand traveller preferen
• ces:Bu
• dgetDestina
• tionTravel d
• atesGroup
• sizeStay dura
• tionIdentify guest intent qui
• cklyRecommend the most suitable Loop prop
• ertyOffer alternatives where requ
• iredGuide guests confidently through available opt

ions4. Drive Persuasion & Booking Clo

• sureHandle objections aro
• und:P
• riceLoca
• tionFacili
• tiesT
• rustHostel experi
• enceBuild confidence through clear communica
• tionPosition Loop as the preferred stay op
• tionDrive urgency and booking commit
• mentMove conversations toward closure qui

ckly5. Follow-Up Discipline & Guest Engage

• mentMaintain structured follow-ups across inqui
• riesUse calls, WhatsApp, and approved communication channels effecti
• velyEnsure no drop-off due to delayed follo
• w-upTrack next actions for every
• leadStay engaged until booking confirmation or clo

sure6. Maintain CRM & Process Discip

• lineUpdate CRM after every interac
• tionMaintain accurate booking funnel visibi
• lityTrack lead stages corre
• ctlyFollow defined sales processes consiste
• ntlyEnable reliable performance tracking and repor

ting
What success looks like after 6–12 m

• onthsConsistently achieves booking ta
• rgetsStrong booking conversion rate versus team bench
• marksHigh connect rates with minimal lead le
• akageStrong follow-up disci
• plinePositive guest interactions and fee
• dbackAbility to independently handle high-intent booking opportun
• itiesReliable and clean CRM pip

elineThe sales process begins to feel: Fast + Structured + Guest-Centric—not reac

tive.
Who this role

is forYou will likely thrive he

• re if:You enjoy speaking with people
• dailyYou are energetic and ou
• tgoingYou are comfortable working with t
• argetsYou enjoy helping people make dec
• isionsYou are willing to learn and improve contin
• uouslyYou stay motivated despite rej
• ectionYou take ownership of r

esults
Experience w

• e valueFreshers and early-career profes
• sionalsStrong spoken communication
• skillsEnglish communication ma
• ndatoryAdditional regional languages are
• a plusExposure to sales, hospitality, customer service, or travel industries pr
• eferredComfort with calling-based roles and target envir

onmentsHospitality experience is not man

datory.Communication, energy, and ownership matte

r more.
The impact you w

• ill haveDirectly influence occupancy and booking per
• formanceShape guest trust before
• arrivalImprove conversion rates and revenue
• outcomesRepresent the first impression of the Lo
• op brandContribute to business growth across dest

inations
Why

join nowLoop is expanding rapidly across travel dest

inations.As the business grows: Guest acquisition and booking conversion will define

success.This rol

• e offers:Fast exposure to hospitality and tra
• vel salesOpportunity to learn conversion-drive
• n sellingHigh-growth career path into Team Lead and Sales Leaders
• hip rolesDirect impact on business pe